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A Method of Capturing and Transferring Customer Value in Product Service System
16 references·1 citing·54 second hopsampled
A Method of Capturing and Transferring Customer Value in Product Service System (2019)A Method of Capturing and Transferring Cu…Use of MCDM techniques for energy policy and decision-making problems: A review (2018)Use of MCDM techniques for en…Integrating Evaluation Grid Method and Fuzzy Quality Function Deployment to New Product Development (2018)Integrating Evaluation Grid M…A novel integrated decision-making approach for the evaluation and selection of renewable energy technologies (2018)A novel integrated decision-m…Soft computing based on hierarchical evaluation approach and criteria interdependencies for energy decision-making problems: A case study (2016)Soft computing based on hiera…A soft computing based-modified ELECTRE model for renewable energy policy selection with unknown information (2016)A soft computing based-modifi…A QFD-based approach to support sustainable product-service systems conceptual design (2016)A QFD-based approach to suppo…A new multi-criteria weighting and ranking model for group decision-making analysis based on interval-valued hesitant fuzzy sets to selection problems (2015)A new multi-criteria weightin…Use of ANP weighted crisp and fuzzy QFD for product development (2014)Use of ANP weighted crisp and…Using the analytic network process (ANP) to determine method of waste energy recovery from engine (2012)Using the analytic network pr…New rating methods to prioritize customer requirements in QFD with incomplete customer preferences (2012)New rating methods to priorit…Integration of Kano’s Model into quality function deployment (QFD) (2010)Integration of Kano’s Model i…Ranking of customer requirements in a competitive environment (2007)Ranking of customer requireme…A strategy for acquiring customer requirement patterns using laddering technique and ART2 neural network (2002)A strategy for acquiring cust…Translating customers’ voices into operations requirements ‐ A QFD application in higher education (2001)Translating customers’ voices…A QFD/hoshin approach for service quality deployment: a case study (2000)A QFD/hoshin approach for ser…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…Product-Service System: A New Opportunity for the Welding Industry (2025)Product-Service System: A New…Attractive Quality and Must-Be Quality (1984)The Analytic Hierarchy Process (1985)Multiple Criteria Decision Analysis: State of the Art Surveys (2005)Uncovering differences and similarities among quality function deployment-based methods in Design for X: Benchmarking in different domains (2016)A review on decision-making methods in engineering design for the automotive industry (2017)A review of selected weighing methods in MCDM with a case study (2020)Applications of the extent analysis method on fuzzy AHP (1996)The Theory of Economic Development (2003)An ANP and fuzzy TOPSIS-based SWOT analysis for Turkey’s energy planning (2017)Identifying key performance factors for sustainability development of SMEs – integrating QFD and fuzzy MADM methods (2017)Analytic network process: An overview of applications (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)From Marketing Mix to Relationship Marketing (1994)Marketing management: analysis. planning. implementation and control (2000)A Kansei mining system for affective design (2005)Customer Requirement Management in Product Development: A Review of Research Issues (2006)THE PSYCHOLOGY OF PERSONAL CONSTRUCTS (2010)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to build an e-learning product: Factors for student/customer satisfaction (2012)Quality function deployment (2012)Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily (2014)Increasing accuracy of the Kano model – a case study (2016)The House of Quality (1988)Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services (1992)Quality function deployment: A literature review (2002)Service quality in higher education (2009)Evaluation of the factors that determine quality in higher education. 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(2010)Fuzzy sets (1965)Fuzzy sets (1996)Product-service system (PSS) complexity metrics within mass customization and Industry 4.0 environment (2018)A novel data-driven graph-based requirement elicitation framework in the smart product-service system context (2019)Designing value-driven solutions: The evolution of industrial product-service systems (2022)Intuitionistic fuzzy sets (1986)A New Method to Support Decision-Making in an Uncertain Environment Based on Normalized Interval-Valued Triangular Fuzzy Numbers and COMET Technique (2020)Assessment of Energy Systems Using Extended Fuzzy AHP, Fuzzy VIKOR, and TOPSIS Approaches to Manage Non-Cooperative Opinions (2020)Decision analysis for sustainable development: The case of renewable energy planning under uncertainty (2020)Multicriteria Methodology for Decision Aiding (1996)Evaluating intertwined effects in e-learning programs: A novel hybrid MCDM model based on factor analysis and DEMATEL (2006)Optimization of Weighted Aggregated Sum Product Assessment (2012)Application of MCDM Methods in Sustainability Engineering: A Literature Review 2008–2018 (2019)Identification of Relevant Criteria Set in the MCDA Process—Wind Farm Location Case Study (2020)A novel PROMETHEE method based on GRA-DEMATEL for PLTSs and its application in selecting renewable energies (2021)Application of multi-criteria decision making to sustainable energy planning—A review (2004)PROMETHEE: A comprehensive literature review on methodologies and applications (2009)Review on multi-criteria decision analysis aid in sustainable energy decision-making (2009)Evaluation of renewable energy resources using integrated Shannon Entropy—EDAS model (2020)Evaluation of energy alternatives for sustainable development of energy sector in India: An integrated Shannon’s entropy fuzzy multi-criteria decision approach (2021)A Review on the 40 Years of Existence of Data Envelopment Analysis Models: Historic Development and Current Trends (2022)
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References

  • 1997Customer value: The next source for competitive advantage4,739 cited
  • 2001Translating customers’ voices into operations requirements ‐ A QFD application in higher education185 cited
  • 2018Use of MCDM techniques for energy policy and decision-making problems: A review164 cited
  • 2010Integration of Kano’s Model into quality function deployment (QFD)162 cited
  • 2014Use of ANP weighted crisp and fuzzy QFD for product development145 cited
  • 2002A strategy for acquiring customer requirement patterns using laddering technique and ART2 neural network117 cited
  • 2016A QFD-based approach to support sustainable product-service systems conceptual design107 cited
  • 2016A soft computing based-modified ELECTRE model for renewable energy policy selection with unknown information105 cited
  • 2018A novel integrated decision-making approach for the evaluation and selection of renewable energy technologies89 cited
  • 2012New rating methods to prioritize customer requirements in QFD with incomplete customer preferences85 cited
  • 2007Ranking of customer requirements in a competitive environment84 cited
  • 2015A new multi-criteria weighting and ranking model for group decision-making analysis based on interval-valued hesitant fuzzy sets to selection problems73 cited
  • 2000A QFD/hoshin approach for service quality deployment: a case study63 cited
  • 2018

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Integrating Evaluation Grid Method and Fuzzy Quality Function Deployment to New Product Development
54 cited
  • 2012Using the analytic network process (ANP) to determine method of waste energy recovery from engine54 cited
  • 2016Soft computing based on hierarchical evaluation approach and criteria interdependencies for energy decision-making problems: A case study49 cited
  • Cited by

    • 2025Product-Service System: A New Opportunity for the Welding Industry5 cited