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• 2021Working through the fog of a pandemic: Street‐level policy entrepreneurship in times of crises44 cited
• 2022Serving quarreling masters: Frontline workers and policy implementation under pressure41 cited
• 2021An Examination of Street-Level Bureaucrats’ Discretion and the Moderating Role of Supervisory Support: Evidence from the Field29 cited
• 2021Which Clients Inspire or Reduce the Trust of Street-Level Bureaucrats?23 cited
• 2021The Street-Level Organisation in-between Employer Needs and Client Needs: Creaming Users by Motivation in the Norwegian Employment and Welfare Service (NAV)20 cited
• 2021Competing Emergencies: A Policy Analysis of the Opioid Epidemic during COVID-1917 cited
• 2019Street-Level Bureaucrats’ Attitude toward Clients: A Study of Work Group Influence in the Dutch and Belgian Tax Administration17 cited
• 2024Street-level bureaucracy and Co-creation: towards theory synthesis and cross-fertilization16 cited
• 2020Linking macro‐level mechanisms to street‐level accountability practices. A cross‐national case study of street‐level accountability of social workers in government funded homeless shelters15 cited
• 2024Exercising bureaucratic discretion through selective bridging: A response to institutional complexity in Bangladesh12 cited
• 2024In the eye of the storm: Street‐level organizations in circumstances of democratic backsliding12 cited
• 2023Trickle-Down Burdens: The Effect of Provider Burdens on Clients’ Experience