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Return Strategies and Online Product Customization in a Dual-Channel Supply Chain
16 references·1 citing·47 second hop
Return Strategies and Online Product Customization in a Dual-Channel Supply Chain (2019)Return Strategies and Online Product Cust…When to introduce an online channel, and offer money back guarantees and personalized pricing? (2016)When to introduce an online c…Money-Back Guarantees: Helping the Low-Quality Retailer (2012)Money-Back Guarantees: Helpin…Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure (2011)Implementing market segmentat…How to design personalization in a context of customer retention: Who personalizes what and to what extent? (2011)How to design personalization…Why Customers Value Self‐Designed Products: The Importance of Process Effort and Enjoyment* (2010)Why Customers Value Self‐Desi…Internet Channel Entry: A Strategic Analysis of Mixed Channel Structures (2010)Internet Channel Entry: A Str…“Bricks and Clicks”: The Impact of Product Returns on the Strategies of Multichannel Retailers (2010)“Bricks and Clicks”: The Impa…Retail services and firm profit in a dual-channel market (2009)Retail services and firm prof…The Effect of Cultural Orientation on Consumer Responses to Personalization (2007)The Effect of Cultural Orient…Managing product returns for competitive advantage (2006)Managing product returns for …The newsboy problem with resalable returns: A single period model and case study (2004)The newsboy problem with resa…Reverse logistics in e‐business (2004)Reverse logistics in e‐busine…Determinants of Customers’ Responses to Customized Offers: Conceptual Framework and Research Propositions (2004)Determinants of Customers’ Re…Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design (2003)Direct Marketing, Indirect Pr…Information, Contracting, and Quality Costs (2000)Information, Contracting, and…A Risk-free Perishable Item Returns Policy (2000)A Risk-free Perishable Item R…Green Manufacturing Strategy Considering Retailers’ Fairness Concerns (2019)Green Manufacturing Strategy …Managing Channel Profits (1983)Channel Conflict and Coordination in the E‐Commerce Age (2004)Pricing and production decisions in dual-channel supply chains with demand disruptions (2011)Carbon emission reduction decisions in the retail-/dual-channel supply chain with consumers' preference (2016)Pricing and return product collection decisions in a closed-loop supply chain with dual-channel in both forward and reverse logistics (2016)How Competitive Forces Shape Strategy (1989)Stability in Competition (1990)Examining relationships between the return policy, product quality, and pricing strategy in online direct selling (2013)The impact of power structure on the retail service supply chain with an O2O mixed channel (2015)Online retailing across e-channels and e-channel touchpoints: Empirical studies of consumer behavior in the multichannel e-commerce environment (2018)Product and Price Competition in a Duopoly (1988)Signaling Quality with a Money-Back Guarantee: The Role of Transaction Costs (1995)Time Value of Commercial Product Returns (2006)Price competition and co-operation in a duopoly closed-loop supply chain (2014)Online and offline retailing: What we know and directions for future research (2022)Pricing and sales-effort analysis of dual-channel supply chain with channel preference, cross-channel return and free riding behavior based on revenue-sharing contract (2022)World class manufacturing : the lessons of simplicity applied (1986)Cooperative Investments and the Value of Contracting (1999)An analysis of supply risk assessment techniques (2004)Quality Improvement Incentives and Product Recall Cost Sharing Contracts (2009)Inventory management and production planning and scheduling (1999)The single-period (news-vendor) problem: literature review and suggestions for future research (1999)Characteristics of the research on reverse logistics (1995–2005) (2006)A green supply chain is a requirement for profitability (2011)Green product development under competition: A study of the fashion apparel industry (2019)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. 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(1977)The Commitment-Trust Theory of Relationship Marketing (1994)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)When Does Retargeting Work? Information Specificity in Online Advertising (2013)Personalized Online Advertising Effectiveness: The Interplay of What, When, and Where (2015)Personalization in personalized marketing: Trends and ways forward (2022)Agency Selling or Reselling? Channel Structures in Electronic Retailing (2015)Marketplace, Reseller, or Hybrid: Strategic Analysis of an Emerging E‐Commerce Model (2018)Firm Strategies in the “Mid Tail” of Platform-Based Retailing (2011)The Impact of Cross-Channel Integration on Retailers’ Sales Growth (2015)The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment (2018)
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References

  • 2003Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design1,815 cited
  • 2004Determinants of Customers’ Responses to Customized Offers: Conceptual Framework and Research Propositions525 cited
  • 2010“Bricks and Clicks”: The Impact of Product Returns on the Strategies of Multichannel Retailers506 cited
  • 2000Information, Contracting, and Quality Costs358 cited
  • 2010Why Customers Value Self‐Designed Products: The Importance of Process Effort and Enjoyment*329 cited
  • 2009Retail services and firm profit in a dual-channel market275 cited
  • 2010Internet Channel Entry: A Strategic Analysis of Mixed Channel Structures223 cited
  • 2004The newsboy problem with resalable returns: A single period model and case study200 cited
  • 2012Money-Back Guarantees: Helping the Low-Quality Retailer200 cited
  • 2016When to introduce an online channel, and offer money back guarantees and personalized pricing?188 cited
  • 2004Reverse logistics in e‐business182 cited
  • 2006Managing product returns for competitive advantage172 cited
  • 2000A Risk-free Perishable Item Returns Policy132 cited
  • 2007The Effect of Cultural Orientation on Consumer Responses to Personalization119 cited
  • 2011

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Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure
117 cited
  • 2011How to design personalization in a context of customer retention: Who personalizes what and to what extent?115 cited
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    • 2019Green Manufacturing Strategy Considering Retailers’ Fairness Concerns15 cited