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Impact of Service Quality, Satisfaction and Corporate Image on Loyalty: A Study of a Publicly Traded for-Profit University
16 references·2 citing·35 second hop
Impact of Service Quality, Satisfaction and Corporate Image on Loyalty: A Study of a Publicly Traded for-Profit University (2019)Impact of Service Quality, Satisfaction a…A primer on partial least squares structural equation modeling (PLS-SEM) (2015)A primer on partial least squ…Partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structu…Modelagem de Equações Estruturais com Utilização do Smartpls (2014)Modelagem de Equações Estrutu…LDB: lei de diretrizes e bases da educação nacional: lei nº 9.394, de 20 de dezembro de 1996, que estabelece as diretrizes e bases da educação nacional (2014)LDB: lei de diretrizes e base…A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squ…Como Elaborar Projetos de Pesquisa (2010)Como Elaborar Projetos de Pes…Measuring student satisfaction at a UK university (2006)Measuring student satisfactio…Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education (2004)Importance‐performance analys…Students’ perceptions of quality in higher education (2003)Students’ perceptions of qual…The configuration of the university image and its relationship with the satisfaction of students (2002)The configuration of the univ…Student Satisfaction: An alternative approach to assessing this important concept (2002)Student Satisfaction: An alte…Key Factors Influencing Student Satisfaction Related to Recruitment and Retention (2001)Key Factors Influencing Stude…The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)The Impact of Technology on t…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes (1991)A Longitudinal Analysis of th…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Commitment, trust, relative dependence, and customer loyalty in the B2B setting: the role of customer satisfaction (2023)Commitment, trust, relative d…Understanding Business Student Retention During Covid-19: Roles of Service Quality, College Brand, and Academic Satisfaction, and Stress (2021)Understanding Business Studen…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The partial least squares approach for structural equation modeling. (1998)Innovation capacity, international experience and export performance of SMEs in Brazil (2015)Methodological research on partial least squares structural equation modeling (PLS-SEM) (2019)Using the social exchange theory to explore the employee-organization relationship in the hospitality industry (2021)PLS-SEM: Indeed a Silver Bullet (2011)Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers (2014)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Common Beliefs and Reality About PLS (2014)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)E‐service quality: a model of virtual service quality dimensions (2003)Corporate Social Responsibility and Marketing: An Integrative Framework (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Testing for competence rather than for "intelligence." (1973)Assessment for Learning in Higher Education (2012)Fatores associados ao comportamento da população durante o isolamento social na pandemia de COVID-19 (2020)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Carreira docente e valorização do magistério: condições de trabalho e desenvolvimento profissional (2016)EDUCAÇÃO REMOTA: ENTRE A ILUSÃO E A REALIDADE (2020)From ‘entrepreneurial’ to ‘engaged’ universities: social innovation for regional development in the Global South (2020)
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References

  • 2010Como Elaborar Projetos de Pesquisa33,468 cited
  • 2015A primer on partial least squares structural equation modeling (PLS-SEM)18,923 cited
  • 2014A primer on partial least squares structural equation modeling (PLS-SEM)12,786 cited
  • 2014Partial least squares structural equation modeling (PLS-SEM)11,717 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
  • 2014LDB: lei de diretrizes e bases da educação nacional: lei nº 9.394, de 20 de dezembro de 1996, que estabelece as diretrizes e bases da educação nacional1,509 cited
  • 1991A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes1,422 cited
  • 2014Modelagem de Equações Estruturais com Utilização do Smartpls1,202 cited
  • 2002Student Satisfaction: An alternative approach to assessing this important concept930 cited
  • 2001Key Factors Influencing Student Satisfaction Related to Recruitment and Retention763 cited
  • 2006Measuring student satisfaction at a UK university619 cited
  • 2004Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education

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497 cited
  • 2002The configuration of the university image and its relationship with the satisfaction of students494 cited
  • 2003Students’ perceptions of quality in higher education484 cited
  • Cited by

    • 2021Understanding Business Student Retention During Covid-19: Roles of Service Quality, College Brand, and Academic Satisfaction, and Stress30 cited
    • 2023Commitment, trust, relative dependence, and customer loyalty in the B2B setting: the role of customer satisfaction30 cited