this work references cited by second hopReferences
- 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
- 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
- 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
- 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
- 2005A survey of trust and reputation systems for online service provision3,330 cited
- 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
- 1991A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes1,422 cited
- 1996An empirical examination of a model of perceived service quality and satisfaction1,220 cited
- 2003A conceptual model of perceived customer value in e‐commerce: A preliminary investigation1,073 cited
- 2007Fundamentos de marketing993 cited
- 1993An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty893 cited
- 1992A Catastrophe Model for Developing Service Satisfaction Strategies812 cited
- 1998Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction804 cited
- 2000Service quality perspectives and satisfaction in private banking498 cited
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work