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Pengaruh Kualitas Pelayanan, Kepuasan Pelanggan, dan Kepercayaan Merek Terhadap Loyalitas Pelanggan Pada Pengguna Aplikasi Mobile Shopee
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Pengaruh Kualitas Pelayanan, Kepuasan Pelanggan, dan Kepercayaan Merek Terhadap Loyalitas Pelanggan Pada Pengguna Aplikasi Mobile Shopee (2019)Pengaruh Kualitas Pelayanan, Kepuasan Pel…Prinsip-Prinsip Pemasaran (2023)Prinsip-Prinsip PemasaranE-SERVICE QUALITY TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN DALAM PENGGUNAAN INTERNET BANKING (2017)E-SERVICE QUALITY TERHADAP KE…A new understanding of satisfaction model in e‐re‐purchase situation (2010)A new understanding of satisf…METODE PENELITIAN KUANTITATIF (2008)METODE PENELITIAN KUANTITATIFThe impact of brand trust and satisfaction on retailer repurchase intentions (2006)The impact of brand trust and…Brand trust in the context of consumer loyalty (2001)Brand trust in the context of…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…ANALISIS PENGARUH PERSEPSI RESIKO, PROMOSI, DAN KEPERCAYAAN MEREK TERHADAP NIAT BELI PASCA COVID-19 (2021)ANALISIS PENGARUH PERSEPSI RE…Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Determinants of customer repurchase intention in online shopping (2009)The impacts of brand experiences on brand loyalty: mediators of brand love and trust (2017)Customer engagement in social media: a framework and meta-analysis (2020)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advances in Consumer Research (2025)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)An Integrative Model Of Organizational Trust (1995)The role played by perceived usability, satisfaction and consumer trust on website loyalty (2005)The Process of Customer Engagement: A Conceptual Framework (2008)Customer engagement: the construct, antecedents, and consequences (2016)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)On the Evaluation of Structural Equation Models (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Consumer attitudes towards online shopping (2015)Understanding repurchase intention of Airbnb consumers: perceived authenticity, electronic word-of-mouth, and price sensitivity (2017)Faktor-Faktor Yang Mempengaruhi Produktivitas Tenaga Kerja Industri Kecil Kota Palopo (2017)Determinant of Sharia Bank's Financial Performance during the Covid-19 Pandemic (2021)Jenis-Jenis Penelitian Dalam Penelitian Kuantitatif dan Kualitatif (2023)PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH PT BPR HOKI DI KABUPATEN TABANAN (2014)PENGARUH E-SERVICE QUALITY TERHADAP E-SATISFACTION PADA PELANGGAN SITUS TOKO ONLINE BRODO (2019)Effect of E-Service Quality on E-Repurchase Intention in Indonesia Online Shopping: E-Satisfaction and E-Trust as Mediation Variables (2023)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)MODEL KEPUASAN PELANGGAN: ANALISIS KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP CITRA MEREK PADA GIANT CITRA RAYA JAKARTA (2017)PENGARUH KUALITAS PRODUK DAN BRAND IMAGE TERHADAP KEPUTUSAN PEMBELIAN (2017)PENGARUH TAMPILAN WEB DAN HARGA TERHADAP MINAT BELI DENGAN KEPERCAYAAN SEBAGAI INTERVENING VARIABLE PADA E-COMMERCE SHOPEE (2020)
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References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1999Whence Consumer Loyalty?10,801 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
  • 2008METODE PENELITIAN KUANTITATIF5,085 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 2023Prinsip-Prinsip Pemasaran3,788 cited
  • 2001Brand trust in the context of consumer loyalty1,394 cited
  • 2006The impact of brand trust and satisfaction on retailer repurchase intentions338 cited
  • 2010A new understanding of satisfaction model in e‐re‐purchase situation180 cited
  • 2017E-SERVICE QUALITY TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN DALAM PENGGUNAAN INTERNET BANKING32 cited

Cited by

  • 2021ANALISIS PENGARUH PERSEPSI RESIKO, PROMOSI, DAN KEPERCAYAAN MEREK TERHADAP NIAT BELI PASCA COVID-197 cited

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