References

• 2007The Power of Feedback12,871 cited
• 1987Politeness : Some Universals in Language Usage11,919 cited
• 1987Politeness10,531 cited
• 1968Interaction Ritual: Essays on Face-to-Face Behavior.7,499 cited
• 1978Universals in language usage: Politeness phenomena2,742 cited
• 2001Disciplinary Discourses: Social Interactions in Academic Writing1,970 cited
• 2001A critique of politeness theories1,418 cited
• 2004Working inside the Black Box: Assessment for Learning in the Classroom1,323 cited
• 1978Questions and politeness : strategies in social interaction1,293 cited
• 2003Politeness1,195 cited
• 1994The Ownership of English1,141 cited
• 1998Formative Assessment: revisiting the territory1,106 cited
• 2003Gender and Politeness1,014 cited
• 2004Culturally Speaking: Managing Rapport Through Talk Across Cultures773 cited
• 2001Sugaring the pill506 cited
• 2000Culturally Speaking Second Edition402 cited

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