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An assessment of forerunners for customer loyalty in the selected financial sector by SEM approach toward their effect on business
16 references·0 citing·49 second hop
An assessment of forerunners for customer loyalty in the selected financial sector by SEM approach toward their effect on business (2019)An assessment of forerunners for customer…M-banking barriers in Pakistan: a customer perspective of adoption and continuity intention (2019)M-banking barriers in Pakista…Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality (2018)Effect of employee empathy on…Antecedents of Customer Loyalty in Banking Sector: A Mediational Study (2018)Antecedents of Customer Loyal…Customer relationship management (2016)Customer relationship managem…Can complaint-handling efforts promote customer engagement? (2015)Can complaint-handling effort…Customer‐based brand equity, equity drivers, and customer loyalty in the supermarket industry (2011)Customer‐based brand equity, …Correlates of customer loyalty to their bank: a case study in Nigeria (2006)Correlates of customer loyalt…Relationship marketing: customer commitment and trust as a strategy for the smaller Hong Kong corporate banking sector (2003)Relationship marketing: custo…Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior (2002)Evidence of the effect of tru…Evaluating functional relationship between image, customer satisfaction and customer loyalty using general maximum entropy (2000)Evaluating functional relatio…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Customer Satisfaction and Word of Mouth (1998)Customer Satisfaction and Wor…Measuring Brand Equity Across Products and Markets (1996)Measuring Brand Equity Across…Assessing Construct Validity in Organizational Research (1991)Assessing Construct Validity …The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The measurement and anteceden…Marketing as Exchange (1975)Marketing as ExchangeCompetitive Advantage: Creating and Sustaining Superior Performance (1985)Developing Buyer-Seller Relationships (1987)The Commitment-Trust Theory of Relationship Marketing (1994)Relationship orientation or service quality? 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(2001)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Investigating the Effect of Employee Empathy on Service Loyalty: The Mediating Role of Trust in and Satisfaction with a Service Employee (2019)Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector (2020)Effects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-19 (2020)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Economic Action and Social Structure: The Problem of Embeddedness (1985)On the Evaluation of Structural Equation Models (1988)The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)Trust among strangers in internet transactions: Empirical analysis of eBay' s reputation system (2004)What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1 (2010)An Examination of Selected Marketing Mix Elements and Brand Equity (2000)Developing and validating a multidimensional consumer-based brand equity scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Changing Role of Marketing in the Corporation (1992)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)
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References

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  • 2011Customer‐based brand equity, equity drivers, and customer loyalty in the supermarket industry85 cited
  • 2015Can complaint-handling efforts promote customer engagement?

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84 cited
  • 2018Antecedents of Customer Loyalty in Banking Sector: A Mediational Study82 cited
  • 2019M-banking barriers in Pakistan: a customer perspective of adoption and continuity intention78 cited
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