SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Inspecting the Relationship among E-service Quality, E-trust, E-customer Satisfaction and Behavioral Intentions of Online Shopping Customers
16 references·9 citing·36 second hop
Inspecting the Relationship among E-service Quality, E-trust, E-customer Satisfaction and Behavioral Intentions of Online Shopping Customers (2019)Inspecting the Relationship among E-servi…E-S-QUAL: A multiple-item scale for assessing electronic service quality (2019)E-S-QUAL: A multiple-item sca…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…From virtual community members to C2C e-commerce buyers: Trust in virtual communities and its effect on consumers’ purchase intention (2009)From virtual community member…Service quality models: a review (2005)Service quality models: a rev…Customer perceptions of e‐service quality in online shopping (2005)Customer perceptions of e‐ser…Reflections on the dimensions of trust and trustworthiness among online consumers (2002)Reflections on the dimensions…Multivariate Data Analysis (2000)Multivariate Data AnalysisE-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…A technique for measurement of attitudes (1932)A technique for measurement o…AR technology-based marketing service and the determinants of consumer self-disclosure intention (2025)AR technology-based marketing…User Experience of Mobile Banking Application in Indonesia: New Technology of Banking (2024)User Experience of Mobile Ban…THE ROLE OF E-TRUST AND BRAND IMAGE ON REPURCHASE INTENTION SHOPEE FOOD (2024)THE ROLE OF E-TRUST AND BRAND…Effect of E-Servicescape on Emotional Response and Revisit Intention in an Internet Shopping Mall (2024)Effect of E-Servicescape on E…RETRACTED ARTICLE: Unlocking Consumer Choices in the Digital Economy: Exploring Factors Influencing Online and Offline Purchases in the Emerging Pet Food Market (2023)RETRACTED ARTICLE: Unlocking …Investigating the impact of customer satisfaction, trust, and quality of services on the acceptance of delivery services companies and related applications in Omani context: A Predictive model assessment using PLSpredict (2023)Investigating the impact of c…The Effect of E-Service Quality and E-Trust on Customer Loyalty and Mediating Customer Satisfaction of Internet Banking Users (2022)The Effect of E-Service Quali…Factor affecting the implementation of responsibility accounting on firm performance – Empirical analysis of listed textile firms (2022)Factor affecting the implemen…The effect of e-service quality on e-loyalty mediated by e-trust and brand image variables (2021)The effect of e-service quali…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Whence Consumer Loyalty? (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advances in Consumer Research (2025)A Service‐Orientated Approach to Marketing of Services (1978)Journal of Consumer Research (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)User Acceptance of Information Technology: Toward A Unified View1 (2003)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)An empirical assessment of the SERVQUAL scale (1992)Income and well-being: an empirical analysis of the comparison income effect (2004)Analyzing and Interpreting Data From Likert-Type Scales (2013)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Developing and validating a multidimensional consumer-based brand equity scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Book Review: Structural Equation Modeling: Concepts, Issues, and Applications (1997)The digital divide shifts to differences in usage (2013)Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model (2018)
this work references cited by second hop

References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics13,274 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1932A technique for measurement of attitudes9,567 cited
  • 1984A Service Quality Model and its Marketing Implications6,682 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,871 cited
  • 2000Multivariate Data Analysis3,597 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,136 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 2000E-satisfaction: an initial examination2,017 cited
  • 2005Customer perceptions of e‐service quality in online shopping1,355 cited
  • 2005Service quality models: a review1,036 cited
  • 2002Reflections on the dimensions of trust and trustworthiness among online consumers850 cited
  • 2009From virtual community members to C2C e-commerce buyers: Trust in virtual communities and its effect on consumers’ purchase intention

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

681 cited
  • 2019E-S-QUAL: A multiple-item scale for assessing electronic service quality660 cited
  • Cited by

    • 2022The Effect of E-Service Quality and E-Trust on Customer Loyalty and Mediating Customer Satisfaction of Internet Banking Users16 cited
    • 2021The effect of e-service quality on e-loyalty mediated by e-trust and brand image variables16 cited
    • 2024User Experience of Mobile Banking Application in Indonesia: New Technology of Banking15 cited
    • 2023Investigating the impact of customer satisfaction, trust, and quality of services on the acceptance of delivery services companies and related applications in Omani context: A Predictive model assessment using PLSpredict14 cited
    • 2022Factor affecting the implementation of responsibility accounting on firm performance – Empirical analysis of listed textile firms14 cited
    • 2023RETRACTED ARTICLE: Unlocking Consumer Choices in the Digital Economy: Exploring Factors Influencing Online and Offline Purchases in the Emerging Pet Food Market11 cited
    • 2024Effect of E-Servicescape on Emotional Response and Revisit Intention in an Internet Shopping Mall10 cited
    • 2025AR technology-based marketing service and the determinants of consumer self-disclosure intention6 cited
    • 2024THE ROLE OF E-TRUST AND BRAND IMAGE ON REPURCHASE INTENTION SHOPEE FOOD5 cited