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Predicting customer value per product: From RFM to RFM/P
16 references·16 citing·39 second hopsampled
Predicting customer value per product: From RFM to RFM/P (2019)Predicting customer value per product: Fr…Creating Enduring Customer Value (2016)Creating Enduring Customer Va…Customer-Base Analysis in a Discrete-Time Noncontractual Setting (2010)Customer-Base Analysis in a D…Probability Models for Customer-Base Analysis (2009)Probability Models for Custom…The Path to Customer Centricity (2006)The Path to Customer Centrici…Modeling Customer Lifetime Value (2006)Modeling Customer Lifetime Va…Linking Brand Equity to Customer Equity (2006)Linking Brand Equity to Custo…RFM and CLV: Using Iso-Value Curves for Customer Base Analysis (2005)RFM and CLV: Using Iso-Value …Cross-Selling Sequentially Ordered Products: An Application to Consumer Banking Services (2005)Cross-Selling Sequentially Or…“Counting Your Customers” the Easy Way: An Alternative to the Pareto/NBD Model (2005)“Counting Your Customers” the…Return on Marketing: Using Customer Equity to Focus Marketing Strategy (2003)Return on Marketing: Using Cu…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Relating Brandand Customer Perspectives on Marketing Management (2002)Relating Brandand Customer Pe…Driving Customer Equity, How Customer Lifetime Value is Reshaping Corporate Strategy (2001)Driving Customer Equity, How …Supply Chain Management and Advanced Planning: Concepts, Models, Software, and Case Studies (2000)Supply Chain Management and A…Strategic database marketing (1994)Strategic database marketingApplying latent trait analysis in the evaluation of prospects for cross-selling of financial services (1991)Applying latent trait analysi…Effective customer segmentation using the recency, frequency, and monetary framework, combined with density-based clustering (2025)Effective customer segmentati…Unlocking high-value football fans: unsupervised machine learning for customer segmentation and lifetime value (2024)Unlocking high-value football…Business Analytics in Customer Lifetime Value: An Overview Analysis (2024)Business Analytics in Custome…An interpretable data-driven approach for customer purchase prediction using cost-sensitive learning (2024)An interpretable data-driven …A framework to improve churn prediction performance in retail banking (2024)A framework to improve churn …Predicting Customer Segment Changes to Enhance Customer Retention: A Case Study for Online Retail using Machine Learning (2023)Predicting Customer Segment C…New RFM-D classification model for improving customer analysis and response prediction (2023)New RFM-D classification mode…An Extended RFM Model for Customer Behaviour and Demographic Analysis in Retail Industry (2023)An Extended RFM Model for Cus…Two-dimensional analysis of customer behavior in traditional and electronic banking (2022)Two-dimensional analysis of c…A New 360° Framework to Predict Customer Lifetime Value for Multi-Category E-Commerce Companies Using a Multi-Output Deep Neural Network and Explainable Artificial Intelligence (2022)A New 360° Framework to Predi…User Value Identification Based on Improved RFM Model and K‐Means++ Algorithm for Complex Data Analysis (2021)User Value Identification Bas…RFID: A Fuzzy Linguistic Model to Manage Customers from the Perspective of Their Interactions with the Contact Center (2021)RFID: A Fuzzy Linguistic Mode…Influence of satiation on consumer behavior in hospitality (2021)Influence of satiation on con…Identifying customer priority for new products in target marketing: Using RFM model and TextRank (2021)Identifying customer priority…An RFM Model Customizable to Product Catalogues and Marketing Criteria Using Fuzzy Linguistic Models: Case Study of a Retail Business (2021)An RFM Model Customizable to …From service engagement to product purchase: cross-buying behavior in hospitality contexts (2020)From service engagement to pr…Customer lifetime value: Marketing models and applications (1998)On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration (2003)Expanding the Role of Marketing: From Customer Equity to Market Capitalization (2009)Analytics for Customer Engagement (2010)Consumer Heterogeneity and Paid Search Effectiveness: A Large-Scale Field Experiment (2015)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The impact of technological and organizational implementation of CRM on customer acquisition, maintenance, and retention (2009)EXQ: a multiple‐item scale for assessing service experience (2012)Counting Your Customers: Who-Are They and What Will They Do Next? 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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2003Return on Marketing: Using Customer Equity to Focus Marketing Strategy2,149 cited
  • 2016Creating Enduring Customer Value827 cited
  • 2006Modeling Customer Lifetime Value732 cited
  • 2000Supply Chain Management and Advanced Planning: Concepts, Models, Software, and Case Studies644 cited
  • 2005RFM and CLV: Using Iso-Value Curves for Customer Base Analysis595 cited
  • 2006The Path to Customer Centricity592 cited
  • 2001Driving Customer Equity, How Customer Lifetime Value is Reshaping Corporate Strategy464 cited
  • 2005“Counting Your Customers” the Easy Way: An Alternative to the Pareto/NBD Model454 cited
  • 2006Linking Brand Equity to Customer Equity386 cited
  • 1994Strategic database marketing364 cited
  • 2002Relating Brandand Customer Perspectives on Marketing Management335 cited
  • 1991Applying latent trait analysis in the evaluation of prospects for cross-selling of financial services249 cited
  • 2005Cross-Selling Sequentially Ordered Products: An Application to Consumer Banking Services235 cited
  • 2009Probability Models for Customer-Base Analysis204 cited

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  • 2010Customer-Base Analysis in a Discrete-Time Noncontractual Setting157 cited
  • Cited by

    • 2023New RFM-D classification model for improving customer analysis and response prediction42 cited
    • 2024A framework to improve churn prediction performance in retail banking35 cited
    • 2021User Value Identification Based on Improved RFM Model and K‐Means++ Algorithm for Complex Data Analysis33 cited
    • 2023An Extended RFM Model for Customer Behaviour and Demographic Analysis in Retail Industry30 cited
    • 2021An RFM Model Customizable to Product Catalogues and Marketing Criteria Using Fuzzy Linguistic Models: Case Study of a Retail Business26 cited
    • 2022A New 360° Framework to Predict Customer Lifetime Value for Multi-Category E-Commerce Companies Using a Multi-Output Deep Neural Network and Explainable Artificial Intelligence26 cited
    • 2022Two-dimensional analysis of customer behavior in traditional and electronic banking22 cited
    • 2021RFID: A Fuzzy Linguistic Model to Manage Customers from the Perspective of Their Interactions with the Contact Center21 cited
    • 2020From service engagement to product purchase: cross-buying behavior in hospitality contexts21 cited
    • 2023Predicting Customer Segment Changes to Enhance Customer Retention: A Case Study for Online Retail using Machine Learning19 cited
    • 2021Influence of satiation on consumer behavior in hospitality16 cited
    • 2024An interpretable data-driven approach for customer purchase prediction using cost-sensitive learning12 cited
    • 2021Identifying customer priority for new products in target marketing: Using RFM model and TextRank12 cited
    • 2024Unlocking high-value football fans: unsupervised machine learning for customer segmentation and lifetime value11 cited
    • 2024Business Analytics in Customer Lifetime Value: An Overview Analysis10 cited
    • 2025Effective customer segmentation using the recency, frequency, and monetary framework, combined with density-based clustering9 cited