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How Transportation Service Quality Drives Public Attitude and Image of a Sustainable City: Satisfaction as A Mediator and Involvement as A Moderator
16 references·2 citing·47 second hop
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
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  • 1986The Elaboration Likelihood Model of Persuasion3,202 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
  • 2007Event tourism: Definition, evolution, and research2,247 cited
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  • 2001Mega-events and modernity: Olympics and expos in the growth of global culture

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791 cited
  • 2008Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study772 cited
  • 1984Assessing the Impact of Hallmark Events: Conceptual and Research Issues772 cited
  • Cited by

    • 2022Establishing Urban Revitalization and Regional Development Strategies with Consideration of Urban Stakeholders Based on the ISA-NRM Approach10 cited
    • 2024Modeling perception towards sustainable ferries through ridership surveys: A case study of Michigan islands with policy implications5 cited