References

• 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
• 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
• 1999Whence Consumer Loyalty?7,319 cited
• 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
• 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
• 2001An empirical analysis of the antecedents of electronic commerce service continuance1,441 cited
• 2009Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China1,103 cited
• 2011The Dunning–Kruger Effect970 cited
• 2001Key Factors Influencing Student Satisfaction Related to Recruitment and Retention763 cited
• 2008The importance of institutional image to student satisfaction and loyalty within higher education517 cited
• 2008Assessment of Competencies in Educational Contexts327 cited
• 2007Competencies for young European higher education graduates: labor market mismatches and their payoffs208 cited
• 2013Student satisfaction and the customer focus in higher education180 cited
• 2010Measuring business student satisfaction: a review and summary of the major predictors