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Is Consumer Experience the Next Best Thing? Reflections from a systematic review and research agenda proposition
16 references·0 citing·48 second hop
Is Consumer Experience the Next Best Thing? Reflections from a systematic review and research agenda proposition (2019)Is Consumer Experience the Next Best Thin…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Understanding Customer Experience (2015)Understanding Customer Experi…Customer experience management: a critical review of an emerging idea (2010)Customer experience managemen…Brands and Branding: Research Findings and Future Priorities (2006)Brands and Branding: Research…Procedures for Performing Systematic Reviews (2004)Procedures for Performing Sys…Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Towards a Methodology for Dev…Revisiting Consumption Experience (2003)Revisiting Consumption Experi…On the conceptual link between mass customisation and experiential consumption: an explosion of subjectivity (2001)On the conceptual link betwee…The experience economy: work is theatre & every business a stage (1999)The experience economy: work …The Mountain Man Myth: A Contemporary Consuming Fantasy (1998)The Mountain Man Myth: A Cont…Liberatory Postmodernism and the Reenchantment of Consumption (1995)Liberatory Postmodernism and …River Magic: Extraordinary Experience and the Extended Service Encounter (1993)River Magic: Extraordinary Ex…Book Review: Marketing Theory: Evolution and Evaluation (1990)Book Review: Marketing Theory…The Romantic Ethic and the Spirit of Modern Consumerism (1989)The Romantic Ethic and the Sp…The Romantic Ethic and the Spirit of Modern Consumerism (1988)The Romantic Ethic and the Sp…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…“Cloze Procedure”: A New Tool for Measuring Readability (1953)Conflict, arousal, and curiosity. 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References

  • 2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review16,627 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,358 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey6,834 cited
  • 2004Procedures for Performing Systematic Reviews5,198 cited
  • 1999The experience economy: work is theatre & every business a stage2,690 cited
  • 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,577 cited
  • 2006Brands and Branding: Research Findings and Future Priorities2,347 cited
  • 1995Liberatory Postmodernism and the Reenchantment of Consumption1,722 cited
  • 1989The Romantic Ethic and the Spirit of Modern Consumerism1,483 cited
  • 2003Revisiting Consumption Experience867 cited
  • 2015Understanding Customer Experience806 cited
  • 1988The Romantic Ethic and the Spirit of Modern Consumerism756 cited
  • 1998The Mountain Man Myth: A Contemporary Consuming Fantasy679 cited
  • 2001On the conceptual link between mass customisation and experiential consumption: an explosion of subjectivity666 cited
  • 2010Customer experience management: a critical review of an emerging idea

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570 cited
  • 1990Book Review: Marketing Theory: Evolution and Evaluation529 cited
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