References

• 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
• 1997Dimensions of Brand Personality5,056 cited
• 2001Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility4,659 cited
• 1997Dimensions of Brand Personality4,046 cited
• 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
• 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
• 2005The impact of perceived corporate social responsibility on consumer behavior2,063 cited
• 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
• 1982The simulation heuristic1,586 cited
• 1989Negativity and extremity biases in impression formation: A review of explanations.1,549 cited
• 1980Attention and weight in person perception: The impact of negative and extreme behavior.1,533 cited
• 2004Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis1,512 cited
• 1987Psychological Testing1,500 cited
• 1982Anger and Aggression1,241 cited
• 1984Anger and Aggression: An Essay on Emotion.