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Street-Level Bureaucrats’ Attitude toward Clients: A Study of Work Group Influence in the Dutch and Belgian Tax Administration
16 references·4 citing·42 second hop
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(1978)Administrative Behavior: A St…Toward a theory of organizational socialization (1977)Toward a theory of organizati…Self-Perception Theory (1972)Self-Perception TheoryStreet-level bureaucrats’ attitudes towards clients in discretionary decision-making: Evidence from the Norwegian labour and welfare administration (2024)Street-level bureaucrats’ att…Street-Level Bias: Examining Factors Related to Street-Level Bureaucrats’ State or Citizen Favoritism (2023)Street-Level Bias: Examining …Mission, Effectiveness, and Commitment: Understanding the Mediating Effects of Street-Level Bureaucrats’ Coping Behaviors (2023)Mission, Effectiveness, and C…Does the teaming of career street-level bureaucrats and lay officials promote street-level resolutions that favour the citizens’ claims? (2023)Does the teaming of career st…A Theory of Social Comparison Processes (1954)A Theory of Cognitive Dissonance (1957)Cognitive, social, and physiological determinants of emotional state. 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(1956)Emotional Labor in Service Roles: The Influence of Identity (1993)Social Identity and Self-Categorization Processes in Organizational Contexts (2000)On the meaning of work: A theoretical integration and review (2010)The Presentation of Self in Everyday Life (2023)An Inventory for Measuring Depression (1961)Manual for the State-Trait Anxiety Inventory (1970)Stress, social support, and the buffering hypothesis. (1985)Behavioral inhibition, behavioral activation, and affective responses to impending reward and punishment: The BIS/BAS Scales. (1994)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)Leadership: The Cutting Edge. (1979)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies (2012)Servant Leadership: A systematic review and call for future research (2018)Common Method Bias: It's Bad, It's Complex, It's Widespread, and It's Not Easy to Fix (2023)Reasoning the fast and frugal way: Models of bounded rationality. (1996)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)Identification in Organizations: An Examination of Four Fundamental Questions (2008)Social Identity Theory and Self‐categorization Theory: A Historical Review (2008)Inclusion and Diversity in Work Groups: A Review and Model for Future Research (2010)Implicit social cognition: Attitudes, self-esteem, and stereotypes. (1995)
this work references cited by second hop

References

  • 1988Development and validation of brief measures of positive and negative affect: The PANAS scales.31,356 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It15,698 cited
  • 2004The Social Identity Theory of Intergroup Behavior13,460 cited
  • 1986Psychology of intergroup relations10,626 cited
  • 1989Social Identity Theory and the Organization7,973 cited
  • 1989Social Identity Theory and the Organization5,394 cited
  • 1972Self-Perception Theory5,236 cited
  • 1978Administrative Behavior: A Study of Decision-Making Processes in Administrative Organization.4,801 cited
  • 2000Identity Theory and Social Identity Theory4,461 cited
  • 1990Bureaucracy: what government agencies do and why they do it3,795 cited
  • 2003The pervasive effects of family on entrepreneurship: toward a family embeddedness perspective2,798 cited
  • 1977Toward a theory of organizational socialization2,795 cited
  • 2001A Social Identity Theory of Leadership2,293 cited
  • 1993Tightening the Iron Cage: Concertive Control in Self-Managing Teams2,250 cited

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  • 1988Notes towards a description of Social Representations2,002 cited
  • Cited by

    • 2023Street-Level Bias: Examining Factors Related to Street-Level Bureaucrats’ State or Citizen Favoritism12 cited
    • 2023Does the teaming of career street-level bureaucrats and lay officials promote street-level resolutions that favour the citizens’ claims?8 cited
    • 2023Mission, Effectiveness, and Commitment: Understanding the Mediating Effects of Street-Level Bureaucrats’ Coping Behaviors7 cited
    • 2024Street-level bureaucrats’ attitudes towards clients in discretionary decision-making: Evidence from the Norwegian labour and welfare administration6 cited