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Perceived Consumer Value of Omni-Channel Service Attributes in Japan and Korea
16 references·0 citing·43 second hop
Perceived Consumer Value of Omni-Channel Service Attributes in Japan and Korea (2019)Perceived Consumer Value of Omni-Channel …Understanding omni-channel shopping value: A mixed-method study (2017)Understanding omni-channel sh…Managing Multi- and Omni-Channel Distribution: Metrics and Research Directions (2017)Managing Multi- and Omni-Chan…Creating Enduring Customer Value (2016)Creating Enduring Customer Va…Channel design to enrich customers’ shopping experiences: synchronizing clicks with bricks in an omni-channel perspective - the Direct Optic case (2016)Channel design to enrich cust…Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration (2015)Integrating Bricks with Click…From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information (2012)Integration of Online and Off…Brand equity, brand loyalty and consumer satisfaction (2011)Brand equity, brand loyalty a…Decision making with the analytic hierarchy process (2008)Decision making with the anal…Multichannel customer management: Understanding the research-shopper phenomenon (2007)Multichannel customer managem…Get the right mix of bricks & clicks. (2001)Get the right mix of bricks &…Driving Customer Equity, How Customer Lifetime Value is Reshaping Corporate Strategy (2001)Driving Customer Equity, How …Quality, satisfaction and behavioral intentions (2000)Quality, satisfaction and beh…Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy (2000)Driving Customer Equity: How …Modeling unstructured decision problems — the theory of analytical hierarchies (1978)Modeling unstructured decisio…A scaling method for priorities in hierarchical structures (1977)A scaling method for prioriti…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)Understanding Customer Experience Throughout the Customer Journey (2016)Toward a three-dimensional framework for omni-channel (2017)Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach (2019)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)Contemporary Developments in Mathematical Psychology (1976)The Analytic Hierarchy Process (1985)How to make a decision: The analytic hierarchy process (1990)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)Best-worst multi-criteria decision-making method (2014)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer behaviour in tourism: Concepts, influences and opportunities (2013)The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands (2014)Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding (2016)The Market Valuation of Internet Channel Additions (2002)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Digital marketing: A framework, review and research agenda (2016)Digital economy: An innovation driver for total factor productivity (2021)Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)How destination image and evaluative factors affect behavioral intentions? (2006)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The Application of Electronic Computers to Factor Analysis (1960)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing (2015)Consumer perceived value: The development of a multiple item scale (2001)Evolving to a New Dominant Logic for Marketing (2003)Customer engagement in service (2017)Business ethics, corporate social responsibility, and brand attitudes: An exploratory study (2018)Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)An Analysis of Multi-Criteria Decision Making Methods (2013)Criteria in AHP: A Systematic Review of Literature (2015)An integrated framework for sustainable supplier selection and evaluation in supply chains (2016)Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2016)Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits (2017)
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References

  • 1977A scaling method for priorities in hierarchical structures10,389 cited
  • 2008Decision making with the analytic hierarchy process10,295 cited
  • 2000Quality, satisfaction and behavioral intentions2,686 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 2007Multichannel customer management: Understanding the research-shopper phenomenon999 cited
  • 2011Brand equity, brand loyalty and consumer satisfaction830 cited
  • 2016Creating Enduring Customer Value827 cited
  • 2012Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information713 cited
  • 2000Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy712 cited
  • 2015Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration670 cited
  • 2001Driving Customer Equity, How Customer Lifetime Value is Reshaping Corporate Strategy464 cited
  • 2017Managing Multi- and Omni-Channel Distribution: Metrics and Research Directions416 cited
  • 1978Modeling unstructured decision problems — the theory of analytical hierarchies296 cited
  • 2001Get the right mix of bricks & clicks.268 cited
  • 2017

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Understanding omni-channel shopping value: A mixed-method study
267 cited
  • 2016Channel design to enrich customers’ shopping experiences: synchronizing clicks with bricks in an omni-channel perspective - the Direct Optic case252 cited
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