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EVALUACIÓN DE SERVICIO EN LAS EMPRESAS DE LA RUTA DEL VINO EN EL ESTADO DE GUANAJUATO
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EVALUACIÓN DE SERVICIO EN LAS EMPRESAS DE LA RUTA DEL VINO EN EL ESTADO DE GUANAJUATO (2020)EVALUACIÓN DE SERVICIO EN LAS EMPRESAS DE…The Search for New Measures: The ARL LibQUAL+Project--A Preliminary Report (2001)The Search for New Measures: …Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Statistical methods in psychology journals: Guidelines and explanations. (1999)Score Reliability in Webor Internet-Based Surveys: Unnumbered Graphic Rating Scales versus Likert-Type Scales (2001)Stability of the Reliability of LibQUAL+™ Scores: A Reliability Generalization Meta-Analysis Study (2002)An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)Customer satisfaction and loyalty in online and offline environments (2003)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1994Service Quality: New Directions in Theory and Practice1,701 cited
  • 2001The Search for New Measures: The ARL LibQUAL+Project--A Preliminary Report54 cited

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