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Influence of Trust on Customer Engagement: Empirical Evidence From the Insurance Industry in Ghana
16 references·11 citing·39 second hop
Influence of Trust on Customer Engagement: Empirical Evidence From the Insurance Industry in Ghana (2020)Influence of Trust on Customer Engagement…An assessment of the use of partial least squares structural equation modeling in marketing research (2011)An assessment of the use of p…Job Engagement: Antecedents and Effects on Job Performance (2010)Job Engagement: Antecedents a…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Consumer Acceptance of Electr…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)AFFECT- AND COGNITION-BASED T…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Unveiling the Impact of AI-Driven Personalization on Customer Loyalty in Online Shopping: The Moderating Effects of Privacy Concerns (2025)Unveiling the Impact of AI-Dr…Banking transformation in PSU banks through the adoption of Metaverse: Indian context (2025)Banking transformation in PSU…The impact of financial literacy on financial inclusion for financial well-being of youth: evidence from Jordan (2024)The impact of financial liter…Customer Engagement and Customer Relationship Management Capabilities’ Effects on Innovation Performance and Customer Distrust’s Moderating Role (2023)Customer Engagement and Custo…How does involvement build loyalty towards music-streaming platforms? A multi-analytical SEM-ANN technique (2022)How does involvement build lo…Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction (2021)Linking CSR and Customer Enga…Do Relationship Marketing Constructs Enhance Consumer Retention? An Empirical Study Within the Hotel Industry (2021)Do Relationship Marketing Con…Customer Relationship Management Research from 2000 to 2020: An Academic Literature Review and Classification (2021)Customer Relationship Managem…COVID-19: Pre-Purchase Trust and Health Risk Impact on M-Commerce Experience – Young Customers Experience on Food Purchasing (2021)COVID-19: Pre-Purchase Trust …Trust in Courier Services as a Determinant of Service Quality (2020)Trust in Courier Services as …Trust in Courier Services and Its Antecedents as a Determinant of Perceived Service Quality and Future Intention to Use Courier Service (2020)Trust in Courier Services and…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PLS-SEM: Indeed a Silver Bullet (2011)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)Leadership: The Cutting Edge. (1979)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)
this work references cited by second hop

References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 2011An assessment of the use of partial least squares structural equation modeling in marketing research8,083 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.7,320 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 2003Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model

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5,710 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 2010Job Engagement: Antecedents and Effects on Job Performance3,842 cited
  • Cited by

    • 2021Customer Relationship Management Research from 2000 to 2020: An Academic Literature Review and Classification85 cited
    • 2021Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction77 cited
    • 2020Trust in Courier Services and Its Antecedents as a Determinant of Perceived Service Quality and Future Intention to Use Courier Service53 cited
    • 2021Do Relationship Marketing Constructs Enhance Consumer Retention? An Empirical Study Within the Hotel Industry38 cited
    • 2023Customer Engagement and Customer Relationship Management Capabilities’ Effects on Innovation Performance and Customer Distrust’s Moderating Role31 cited
    • 2022How does involvement build loyalty towards music-streaming platforms? A multi-analytical SEM-ANN technique30 cited
    • 2025Unveiling the Impact of AI-Driven Personalization on Customer Loyalty in Online Shopping: The Moderating Effects of Privacy Concerns29 cited
    • 2021COVID-19: Pre-Purchase Trust and Health Risk Impact on M-Commerce Experience – Young Customers Experience on Food Purchasing28 cited
    • 2025Banking transformation in PSU banks through the adoption of Metaverse: Indian context26 cited
    • 2024The impact of financial literacy on financial inclusion for financial well-being of youth: evidence from Jordan21 cited
    • 2020Trust in Courier Services as a Determinant of Service Quality10 cited