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Unions 1 (2013)Unions 1Alone on an island: A mixed-methods investigation of salesperson social isolation in general and in times of a pandemic (2021)Alone on an island: A mixed-m…From victim to saboteur (2018)From victim to saboteurThe influence of social undermining on the service employee's customer-oriented boundary-spanning behavior (2013)The influence of social under…Work Related and ``Private'' Social Interactions at Work (2003)Work Related and ``Private'' …The Effects- of Positive Affect and Gender on the Influence Tactics - Job Performance Relationship (2003)The Effects- of Positive Affe…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The effect of customer incivility on service employees’ customer orientation through double-mediation of surface acting and emotional exhaustion (2015)The effect of customer-initiated justice on customer-oriented behaviors (2016)Exchange and Power in Social Life (2017)Driving Hospitality Frontline Employees’ Boundary-spanning Behaviors: A Social Exchange and Role Theory Perspective (2021)Handbook of Industrial and Organizational Psychology. (1977)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS (1991)It's not only clients: Studying emotion work with clients and co‐workers with an event‐sampling approach (2005)Coworker Relationships and Informal Communication in High-Intensity Telecommuting (2011)Intrapersonal and interpersonal need fulfillment at work: Differential antecedents and incremental validity in explaining job satisfaction and citizenship behavior (2018)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Leading to learning and competitive intelligence (2013)“Exchange lost” in leader–member exchange theory and research: A critique and a reconceptualization (2014)Upward influence tactics and their effects on job performance ratings and flexible working arrangements: The mediating roles of mutual recognition respect and mutual appraisal respect (2019)Social identity and intergroup behaviour (1974)An Integrative Theory of Intergroup Conflict (2000)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Restaurant Employee Service Sabotage and Customer Deviant Behaviors: The Moderating Role of Corporate Reputation (2020)Coping with workplace ostracism through ability-based emotional intelligence (2021)Keep your mouth shut until I feel good: testing the moderated mediation model of leader's threat to competence, self-defense tactics, and voice rejection (2021)Social Learning Theory. (1978)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)A theory of sales system shocks (2023)Alleviating the negative effects of salesperson depression on performance during a crisis: Examining the role of job resources (2023)Relational exchanges in the sales domain: A review and research agenda through the lens of commitment-trust theory of relationship marketing (2024)
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  • 2003Work Related and ``Private'' Social Interactions at Work62 cited
  • 2003The Effects- of Positive Affect and Gender on the Influence Tactics - Job Performance Relationship56 cited
  • 2021Alone on an island: A mixed-methods investigation of salesperson social isolation in general and in times of a pandemic52 cited
  • 2018From victim to saboteur48 cited
  • 2013The influence of social undermining on the service employee's customer-oriented boundary-spanning behavior35 cited

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