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Churn and loyalty behavior of Turkish digital natives: Empirical insights and managerial implications
16 references·1 citing·44 second hop
Churn and loyalty behavior of Turkish digital natives: Empirical insights and managerial implications (2020)Churn and loyalty behavior of Turkish dig…Digital Natives, Digital Immigrants (2012)Digital Natives, Digital Immi…What drives college-age Generation Y consumers? (2008)What drives college-age Gener…Customer Metrics and Their Impact on Financial Performance (2006)Customer Metrics and Their Im…The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)The Effects of Customer Satis…The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)The analysis of antecedents o…Applying data mining to telecom churn management (2005)Applying data mining to telec…The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services (2004)The effects of customer satis…Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Understanding the Effect of C…Digital Natives, Digital Immigrants Part 1 (2001)Digital Natives, Digital Immi…Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market (2001)Customer retention, loyalty, …The relationship between customer satisfaction and loyalty: Cross-industry differences (2000)The relationship between cust…Why Satisfied Customers Defect (1996)Why Satisfied Customers DefectThe Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectCustomer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Markets with Consumer Switching Costs (1987)Markets with Consumer Switchi…Model of environmental perceptions on value of recyclable products and its effects on consumers behaviour (2024)Model of environmental percep…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Satisfaction: a behavioral perspective on the consumer (2010)Zero defections: quality comes to services. (1990)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Discovery of Grounded Theory (2017)Digital game-based learning (2003)The ‘digital natives’ debate: A critical review of the evidence (2008)Digital Natives, Digital Immigrants (2013)Covid-19 pandemic and online learning: the challenges and opportunities (2020)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The reliability of a two-item scale: Pearson, Cronbach, or Spearman-Brown? (2012)Toward a theory of customer engagement marketing (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Developing Buyer-Seller Relationships (1987)The Process of Customer Engagement: A Conceptual Framework (2008)Customer engagement, buyer‐seller relationships, and social media (2012)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Information and Consumer Behavior (1970)Network externalities, competition, and compatibility (1985)Stability in Competition (1990)The Failure of Competition in the Credit Card Market (1991)Linking perceived service quality and service loyalty: a multi‐dimensional perspective (1999)Building and sustaining profitable customer loyalty for the 21st century (2004)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Customer Engagement as a New Perspective in Customer Management (2010)Drivers of consumer–brand identification (2012)Digital Natives, Digital Immigrants Part 2: Do They Really Think Differently? (2001)Understanding Generation Y and their use of social media: a review and research agenda (2013)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)
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References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2001Digital Natives, Digital Immigrants Part 111,096 cited
  • 2012Digital Natives, Digital Immigrants7,107 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 1995Why Satisfied Customers Defect2,226 cited
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  • 2003Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development1,490 cited
  • 1987Markets with Consumer Switching Costs1,469 cited
  • 2004The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services970 cited
  • 2006Customer Metrics and Their Impact on Financial Performance916 cited
  • 1996Why Satisfied Customers Defect809 cited
  • 2005The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market802 cited
  • 2001Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market732 cited
  • 2000The relationship between customer satisfaction and loyalty: Cross-industry differences518 cited
  • 2005

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Applying data mining to telecom churn management
514 cited
  • 2008What drives college-age Generation Y consumers?493 cited
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    • 2024Model of environmental perceptions on value of recyclable products and its effects on consumers behaviour10 cited