References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
• 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
• 2014Partial least squares structural equation modeling (PLS-SEM)13,038 cited
• 1991The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders9,382 cited
• 1995Constructing validity: Basic issues in objective scale development.6,953 cited
• 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,837 cited
• 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
• 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,728 cited
• 1999Corporate Social Responsibility6,576 cited
• 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,829 cited
• 2001Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility4,671 cited
• 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,666 cited
• 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations4,584 cited
• 2006How corporate social responsibility is defined: an analysis of 37 definitions4,184 cited