References

• 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling43,453 cited
• 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics19,243 cited
• 1996The Behavioral Consequences of Service Quality12,400 cited
• 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model19,239 cited
• 2007Specifying Formative Constructs in Information Systems Research3,046 cited
• 2000Quality, satisfaction and behavioral intentions2,784 cited
• 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,846 cited
• 1999A Dynamic Model of Customers' Usage of Services: Usage as an Antecedent and Consequence of Satisfaction1,274 cited
• 2005The Influence of Positive Affect on Intrinsic and Extrinsic Motivation: Facilitating Enjoyment of Play, Responsible Work Behavior, and Self-Control691 cited
• 2010An assessment of customers’ e-service quality perception, satisfaction and intention521 cited
• 2014Determinants of users’ continuance of social networking sites: A self-regulation perspective351 cited
• 2014Antecedents and effects of social network fatigue332 cited
• 2013An empirical test of three mediation models for the relationship between personal innovativeness and user acceptance of technology263 cited