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Customer-dominant service logic
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Customer-dominant service logic (2020)Customer-dominant service logicMarketing Analytics for Data-Rich Environments (2016)Marketing Analytics for Data-…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Consumer engagement in online brand communities: a social media perspective (2015)Consumer engagement in online…How Smart, Connected Products Are Transforming Competition (2014)How Smart, Connected Products…Customer Engagement (2011)Customer EngagementBuilding Theory about Theory Building: What Constitutes a Theoretical Contribution? (2011)Building Theory about Theory …Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Managing the co-creation of value (2007)Managing the co-creation of v…Fundamentals of service science (2007)Fundamentals of service scien…Consumer Culture Theory (CCT): Twenty Years of Research (2005)Consumer Culture Theory (CCT)…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Zero defections: quality comes to services. (1990)Zero defections: quality come…PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)PSYCHOLOGICAL CONDITIONS OF P…The Crisis of European Sciences and Transcendental Phenomenology: An Introduction to Phenomenological Philosophy (1936)The Crisis of European Scienc…The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)From value chain to value constellation: designing interactive strategy. (1993)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service-dominant logic: continuing the evolution (2007)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)The Presentation of Self in Everyday Life. (1956)Organizational Images and Member Identification (1994)Motivation and Personality (1997)Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)Antecedents and consequences of employee engagement (2006)The Discovery of Grounded Theory (2017)Flow: the psychology of optimal experience (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Understanding Customer Experience Throughout the Customer Journey (2016)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Possessions and the Extended Self (1988)The Interpretation of Cultures (2017)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Service-dominant logic 2025 (2016)Designing conceptual articles: four approaches (2020)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)Digital Innovation Management: Reinventing Innovation Management Research in a Digital World (2017)Servitization and Industry 4.0 convergence in the digital transformation of product firms: A business model innovation perspective (2019)Understanding digital transformation: A review and a research agenda (2019)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1990PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.10,957 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2005Consumer Culture Theory (CCT): Twenty Years of Research3,671 cited
  • 2011Customer Engagement3,657 cited
  • 2007Managing the co-creation of value3,467 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 2014How Smart, Connected Products Are Transforming Competition2,600 cited
  • 1936The Crisis of European Sciences and Transcendental Phenomenology: An Introduction to Phenomenological Philosophy2,421 cited
  • 2011Building Theory about Theory Building: What Constitutes a Theoretical Contribution?1,693 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 2007Fundamentals of service science1,359 cited
  • 2016Marketing Analytics for Data-Rich Environments1,255 cited

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  • 2015Consumer engagement in online brand communities: a social media perspective1,242 cited
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