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Relationship between retailers’ return policies and consumer ratings
16 references·3 citing·46 second hop
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References

  • 1970The Market for "Lemons": Quality Uncertainty and the Market Mechanism22,977 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
  • 2000No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality2,159 cited
  • 2006Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue1,591 cited
  • 1989Schema Congruity as a Basis for Product Evaluation1,418 cited
  • 1998The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions1,414 cited
  • 2006Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue1,329 cited
  • 1989Managing What Consumers Learn from Experience1,115 cited
  • 1994Marketing Universals: Consumers' Use of Brand Name, Price, Physical Appearance, and Retailer Reputation as Signals of Product Quality1,083 cited
  • 1993A Consumer-Side Experimental Examination of Signaling Theory: Do Consumers Perceive Warranties as Signals of Quality?1,017 cited
  • 1989Information Processing from Advertisements: Toward an Integrative Framework1,003 cited
  • 2014What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM978 cited

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1974
Competitive and optimal responses to signals: An analysis of efficiency and distribution
795 cited
  • 2012More than Words: The Influence of Affective Content and Linguistic Style Matches in Online Reviews on Conversion Rates739 cited
  • 2016A social commerce investigation of the role of trust in a social networking site on purchase intentions644 cited
  • Cited by

    • 2022Restoring the buyer–seller relationship through online return shipping: The role of return shipping method and return shipping fee26 cited
    • 2022B2B brand positioning – A capability (exploration x exploitation) based typology: Cases from the Middle East11 cited
    • 2022Trust me if you can: The effect of driver username on passengers' intention to use ride‐sharing service10 cited