Cited by

• 2022The Role of Online Experience in the Relationship Between Service Convenience and Future Purchase Intentions72 cited
• 2021A systematic review of e-tail product returns and an agenda for future research62 cited
• 2022The impact of cross-selling on managing consumer returns in omnichannel operations61 cited
• 2022A binding tie: why do customers stick to omnichannel retailers?59 cited
• 2023Returns operations in omnichannel retailing with buy-online-and-return-to-store58 cited
• 2021Shopping in the omnichannel supply chain under price competition and product return56 cited
• 2022Competitive sustainable processes and pricing decisions in omnichannel closed-up supply chains under different channel power structures54 cited
• 2022The impact of convenience in a click and collect retail setting: A consumer-based approach53 cited
• 2023The impact of buy-online-and-return-in-store channel integration on online and offline behavioral intentions: The role of offline store43 cited
• 2023Implications of on-time delivery service with compensation for an online food delivery platform and a restaurant41 cited
• 2022Omnichannel marketing: structured review, synthesis, and future directions35 cited
• 2021Survival of e-commerce entrepreneurs: The importance of brick-and-click and internationalization strategies33 cited
• 2023Coupon promotion and inventory strategies of a supplier considering an e-commerce platform's omnichannel coupons30 cited
• 2020Interplay between quality disclosure and cross-channel free riding27 cited
• 2023The influence of return channel type on the relationship between return service quality and customer loyalty in omnichannel retailing24 cited
• 2023Optimal livestream selling strategy with buy-online-and-return-in-store23 cited