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Service excellence and market value of a firm: an empirical investigation of winning service awards and stock market reaction
16 references·0 citing·37 second hop
Service excellence and market value of a firm: an empirical investigation of winning service awards and stock market reaction (2020)Service excellence and market value of a …Customer Satisfaction and Shareholder Value (2004)Customer Satisfaction and Sha…Service quality, customer satisfaction, and customer value: A holistic perspective (1999)Service quality, customer sat…Customer Satisfaction and Word of Mouth (1998)Customer Satisfaction and Wor…On Persistence in Mutual Fund Performance (1997)On Persistence in Mutual Fund…The Impact of Environmental Management on Firm Performance (1996)The Impact of Environmental M…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Detecting abnormal operating performance: The empirical power and specification of test statistics (1996)Detecting abnormal operating …Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Return on Quality (ROQ): Maki…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…Common risk factors in the returns on stocks and bonds (1993)Common risk factors in the re…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Efficient Capital Markets: II (1991)Efficient Capital Markets: IIZero defections: quality comes to services. (1990)Zero defections: quality come…Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis (1987)Defensive Marketing Strategy …Using daily stock returns (1985)Using daily stock returnsA Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)CAPITAL ASSET PRICES: A THEORY OF MARKET EQUILIBRIUM UNDER CONDITIONS OF RISK* (1964)Risk, Return, and Equilibrium: Empirical Tests (1973)The Cross-Section of Expected Stock Returns (1992)Illiquidity and stock returns: cross-section and time-series effects (2002)A five-factor asset pricing model (2014)Data in Search of a Theory: A Critical Examination of the Relationships Among Social Performance, Social Disclosure, and Economic Performance of U.S. Firms (1985)Valuation effects of security offerings and the issuance process (1986)It's not Easy Being Green (1994)Relationships between operational practices and performance among early adopters of green supply chain management practices in Chinese manufacturing enterprises (2004)Do green supply chains lead to competitiveness and economic performance? (2005)Corporate green bonds (2021)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)\nThe use of partial least squares path modeling in international marketing (2009)Corporate financing and investment decisions when firms have information that investors do not have (1984)Trading Is Hazardous to Your Wealth: The Common Stock Investment Performance of Individual Investors (2000)Capital markets research in accounting (2001)An Empirical Evaluation of Accounting Income Numbers (1968)Time Series Analysis: Forecasting and Control (1977)Time Series Analysis: Forecasting and Control (1977)ARCH modeling in finance (1992)Introductory Econometrics for Finance (2008)Whence Consumer Loyalty? (1999)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Multifactor Explanations of Asset Pricing Anomalies (1996)
this work references cited by second hop

References

  • 1993Common risk factors in the returns on stocks and bonds26,615 cited
  • 1997On Persistence in Mutual Fund Performance17,267 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1985Using daily stock returns6,497 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1991Efficient Capital Markets: II5,346 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1996The Impact of Environmental Management on Firm Performance2,729 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 1998Customer Satisfaction and Word of Mouth2,105 cited
  • 1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
  • 1996Detecting abnormal operating performance: The empirical power and specification of test statistics1,609 cited
  • 1987Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis1,394 cited
  • 2004Customer Satisfaction and Shareholder Value1,336 cited

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1999
Service quality, customer satisfaction, and customer value: A holistic perspective
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