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Classification and Improvement Strategy for Design Features of Mobile Tourist Guide Application: A Kano-IPA Approach
16 references·2 citing·47 second hop
Classification and Improvement Strategy for Design Features of Mobile Tourist Guide Application: A Kano-IPA Approach (2020)Classification and Improvement Strategy f…Determinants of behavioral intention to use the Personalized Location-based Mobile Tourism Application: An empirical study by integrating TAM with ISSM (2017)Determinants of behavioral in…Design and performance attributes driving mobile travel application engagement (2017)Design and performance attrib…Mining customer requirements from online reviews: A product improvement perspective (2016)Mining customer requirements …Importance-performance analysis (IPA) of sustainable tourism initiatives: The resident perspective (2016)Importance-performance analys…Progress on information and communication technologies in hospitality and tourism (2014)Progress on information and c…Traveler Acceptance of an App-Based Mobile Tour Guide (2013)Traveler Acceptance of an App…Tourism and the smartphone app: capabilities, emerging practice and scope in the travel domain (2012)Tourism and the smartphone ap…IPA–Kano model: A new tool for categorising and diagnosing service quality attributes (2012)IPA–Kano model: A new tool fo…Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism (2006)Using a revised importance–pe…Application of importance-performance model in tour guides’ performance: evidence from mainland Chinese outbound visitors in Hong Kong (2003)Application of importance-per…Diagnosing information systems success: importance–performance maps in the health club industry (2001)Diagnosing information system…An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers (2000)An importance-performance ana…Understanding Customer Quality Requirements (1999)Understanding Customer Qualit…The Performance-Importance Response Function: Observations and Implications (1999)The Performance-Importance Re…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Importance-Performance Analysis (1977)Importance-Performance Analys…A study on the customization of the design of tour and activity detail pages in wine tourism (2026)A study on the customization …A fuzzy Kano model proposal for sustainable product design: Mobile application feature analysis (2025)A fuzzy Kano model proposal f…The tourist guide (1985)SERVQUAL: review, critique, research agenda (1996)Ireland’s Image as a Tourism Destination in France: Attribute Importance and Performance (2005)Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort (2007)Tour Guide Performance and Tourist Satisfaction: a Study of the Package Tours in Shanghai (2009)The New Mobilities Paradigm (2006)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Users of the world, unite! The challenges and opportunities of Social Media (2009)Mobile technology and the tourist experience: (Dis)connection at the campsite (2016)A comprehensive review of mobile technology use in hospitality and tourism (2018)Mobile technologies and applications towards smart tourism – state of the art (2018)An Index of Factorial Simplicity (1974)Measuring Service Quality: A Reexamination and Extension (1992)Marketing Research: An Applied Orientation (1994)TOURIST SATISFACTION AND DISSATISFACTION (2009)The evaluation of tourism destination competitiveness by TOPSIS & information entropy – A case in the Yangtze River Delta of China (2010)A critical evaluation of importance–performance analysis (2012)The effect of perceived trust on electronic commerce: Shopping online for tourism products and services in South Korea (2010)Progress and development of information and communication technologies in hospitality (2011)Perceptions of museum podcast tours: Effects of consumer innovativeness, Internet familiarity and podcasting affinity on performance expectancies (2012)Smart tourism: foundations and developments (2015)Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article (2019)The digital revolution in the travel and tourism industry (2019)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A National Customer Satisfaction Barometer: The Swedish Experience (1992)How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach (2015)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Cannibals with forks: the triple bottom line of 21st century business (1999)Evaluation of urban-rural difference and integration based on quality of life (2019)A model of destination loyalty: integrating destination image and sustainable tourism (2020)The Moderating Effect of Social Media Use on Sustainable Rural Tourism: A Theory of Planned Behavior Model (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Consumers response towards mobile commerce applications: S-O-R approach (2020)How online reviews affect purchase intention: a new model based on the stimulus-organism-response (S-O-R) framework (2020)Enhancing user engagement: The role of gamification in mobile apps (2021)The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)A multidisciplinary perspective of big data in management research (2017)Big Data Analytics: A Review on Theoretical Contributions and Tools Used in Literature (2017)Helpfulness of online reviews: Examining review informativeness and classification thresholds by search products and experience products (2019)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)
this work references cited by second hop

References

  • 1977Importance-Performance Analysis4,319 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 2014Progress on information and communication technologies in hospitality and tourism747 cited
  • 2000An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers658 cited
  • 2003Application of importance-performance model in tour guides’ performance: evidence from mainland Chinese outbound visitors in Hong Kong475 cited
  • 2006Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism425 cited
  • 2012Tourism and the smartphone app: capabilities, emerging practice and scope in the travel domain374 cited
  • 2017Design and performance attributes driving mobile travel application engagement356 cited
  • 2016Importance-performance analysis (IPA) of sustainable tourism initiatives: The resident perspective335 cited
  • 2016Mining customer requirements from online reviews: A product improvement perspective334 cited
  • 1999The Performance-Importance Response Function: Observations and Implications262 cited
  • 2017Determinants of behavioral intention to use the Personalized Location-based Mobile Tourism Application: An empirical study by integrating TAM with ISSM210 cited
  • 2013Traveler Acceptance of an App-Based Mobile Tour Guide167 cited

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2001
Diagnosing information systems success: importance–performance maps in the health club industry
166 cited
  • 1999Understanding Customer Quality Requirements150 cited
  • 2012IPA–Kano model: A new tool for categorising and diagnosing service quality attributes137 cited
  • Cited by

    • 2025A fuzzy Kano model proposal for sustainable product design: Mobile application feature analysis12 cited
    • 2026A study on the customization of the design of tour and activity detail pages in wine tourism0 cited