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Factors Affecting Customer Satisfaction with Ecommerce Websites - An Omani Perspective
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Factors Affecting Customer Satisfaction with Ecommerce Websites - An Omani Perspective (2019)Factors Affecting Customer Satisfaction w…FACTORS INFLUENCING E-COMMERCE ADOPTION BY RETAILERS IN SAUDI ARABIA: A QUANTITATIVE ANALYSIS (2012)FACTORS INFLUENCING E-COMMERC…Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis (2006)Designing Web Sites for Custo…The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce (2003)The Impact of Customer Trust …E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…What Attracts Customers to Online Stores, and What Keeps Them Coming Back? (2002)What Attracts Customers to On…Improving customer satisfaction, loyalty, and profit: an integrated measurement and management system (2001)Improving customer satisfacti…How to acquire customers on the Web. (2001)How to acquire customers on t…E-Commerce Readiness: Institutional Environment and International Competitiveness (2001)E-Commerce Readiness: Institu…Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Consumer Reactions to Electro…LOYALTY AND RENAISSANCE OF MARKETING (1994)LOYALTY AND RENAISSANCE OF MA…Shaping E-commerce Experiences: Unraveling the Impact of Service Quality on Youth Customer Behavior in a Developing Nation (2025)Shaping E-commerce Experience…Factors influencing customer satisfaction with AR shopping assistant applications in e-commerce: an empirical analysis utilizing text-mining techniques (2023)Factors influencing customer …Unhiding Nexus Between Service Quality, Customer Satisfaction, Complaints, and Loyalty in Online Shopping Environment in Pakistan (2022)Unhiding Nexus Between Servic…Enablers of post-COVID-19 customer demand resilience: evidence for fast-fashion MSMEs (2022)Enablers of post-COVID-19 cus…Decision Making With an Alternative Mindset in an Online Shopping Environment: Identifying User Intentions Toward Facebook-Commerce (2022)Decision Making With an Alter…Customer Satisfaction in e-Commerce during the COVID-19 Pandemic (2022)Customer Satisfaction in e-Co…Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The theory of planned behavior (1991)Exploring the factors associated with Web site success in the context of electronic commerce (2000)Enticing online consumers: an extended technology acceptance perspective (2002)Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Principles and Practice of Structural Equation Modeling (1998)WebQual: An Instrument for Consumer Evaluation of Web Sites (2007)Understanding dynamics between initial trust and usage intentions of mobile banking (2009)Information Privacy Research: an Interdisciplinary Review1 (2011)Dimensions of Consumer Expertise (1987)Reducing Buyer Search Costs: Implications for Electronic Marketplaces (1997)Frictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Marketing to and Serving Customers through the Internet: An Overview and Research Agenda (2002)Strategic Firm Commitments and Rewards for Customer Relationship Management in Online Retailing (2005)The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry (2007)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative Data Analysis with NVivo (2007)A Conceptual Framework for the Promotion of Trusted Online Retailing Environment in Saudi Arabia (2012)Towards a unified customer experience in online shopping environments (2016)Assessing the challenges to e‐commerce adoption in Tanzania (2018)Diffusion of Innovations 1 (2019)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Legal Determinants of External Finance (1997)eCommerce adoption in developing countries: a model and instrument (2005)Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry (2005)An institutional approach to cross-national distance (2010)Organizational Information Requirements, Media Richness and Structural Design (1986)Assessing the moderating effect of consumer product knowledge and online shopping experience on using recommendation agents for customer loyalty (2012)The impact of interactivity of electronic word of mouth systems and E-Quality on decision support in the context of the e-marketplace (2015)Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case (2017)Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry (2002)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)The role of social presence in establishing loyalty in e-Service environments (2006)The impact of quality practices on customer satisfaction and business results: product versus service organizations (2001)Determining Attribute Importance in a Service Satisfaction Model (2004)Corporate image, loyalty, and commitment in the consumer travel industry (2011)Business relationships: an examination of the effects of buyer‐salesperson relationships on customer retention and willingness to refer and recommend (1997)Relationship marketing (2008)Customer relationship management (2016)Choice Menus for Mass Customization: An Experimental Approach for Analyzing Customer Demand with an Application to a Web-Based Information Service (2001)Understanding IT-enabled interactivity in contemporary marketing (2001)Exploring social media adoption in small to medium-sized enterprises in Ireland (2013)
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References

  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 1996Consumer Reactions to Electronic Shopping on the World Wide Web1,603 cited
  • 2003The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce879 cited
  • 2002What Attracts Customers to Online Stores, and What Keeps Them Coming Back?460 cited
  • 2001E-Commerce Readiness: Institutional Environment and International Competitiveness419 cited
  • 2001How to acquire customers on the Web.317 cited
  • 2001Improving customer satisfaction, loyalty, and profit: an integrated measurement and management system231 cited
  • 2006Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis188 cited
  • 1994LOYALTY AND RENAISSANCE OF MARKETING135 cited
  • 2012FACTORS INFLUENCING E-COMMERCE ADOPTION BY RETAILERS IN SAUDI ARABIA: A QUANTITATIVE ANALYSIS61 cited

Cited by

  • 2022Unhiding Nexus Between Service Quality, Customer Satisfaction, Complaints, and Loyalty in Online Shopping Environment in Pakistan48 cited
  • 2022Customer Satisfaction in e-Commerce during the COVID-19 Pandemic34 cited
  • 2022Enablers of post-COVID-19 customer demand resilience: evidence for fast-fashion MSMEs32 cited
  • 2023Factors influencing customer satisfaction with AR shopping assistant applications in e-commerce: an empirical analysis utilizing text-mining techniques

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27 cited
  • 2025Shaping E-commerce Experiences: Unraveling the Impact of Service Quality on Youth Customer Behavior in a Developing Nation26 cited
  • 2022Decision Making With an Alternative Mindset in an Online Shopping Environment: Identifying User Intentions Toward Facebook-Commerce8 cited