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Perceived organizational customer orientation and frontline employees' innovative behaviors: exploring the role of empowerment and supervisory fairness
16 references·3 citing·49 second hop
Perceived organizational customer orientation and frontline employees' innovative behaviors: exploring the role of empowerment and supervisory fairness (2020)Perceived organizational customer orienta…Ethical leadership at work questionnaire (ELW): Development and validation of a multidimensional measure (2011)Ethical leadership at work qu…Safety at work: A meta-analytic investigation of the link between job demands, job resources, burnout, engagement, and safety outcomes. (2010)Safety at work: A meta-analyt…Linking Empowering Leadership and Employee Creativity: The Influence of Psychological Empowerment, Intrinsic Motivation, and Creative Process Engagement (2010)Linking Empowering Leadership…Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis (2006)Salesperson Adaptive Selling …Self‐determination theory and work motivation (2005)Self‐determination theory and…The customer is not always right: customer aggression and emotion regulation of service employees (2004)The customer is not always ri…CONSEQUENCES OF ABUSIVE SUPERVISION. (2000)CONSEQUENCES OF ABUSIVE SUPER…ASSESSING THE WORK ENVIRONMENT FOR CREATIVITY. (1996)ASSESSING THE WORK ENVIRONMEN…DETERMINANTS OF INNOVATIVE BEHAVIOR: A PATH MODEL OF INDIVIDUAL INNOVATION IN THE WORKPLACE. (1994)DETERMINANTS OF INNOVATIVE BE…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…The empowerment of service workers: what, why, how, and when. (1992)The empowerment of service wo…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Cognitive Elements of Empowerment: An "Interpretive" Model of Intrinsic Task Motivation (1990)Cognitive Elements of Empower…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Back-Translation for Cross-Cultural Research (1970)Back-Translation for Cross-Cu…The Norm of Reciprocity: A Preliminary Statement (1960)The Norm of Reciprocity: A Pr…The Influence of Workforce Diversity on Organizational Performance in the UAE Hospitality Sector: The Moderating Role of HR Practices (2025)The Influence of Workforce Di…Improving student retention in higher education institutions – Exploring the factors influencing employees extra-role behavior (2023)Improving student retention i…Employee Empowerment, Knowledge Management and Decision-making Agility; Mediating Role of Extra-role Performance (2021)Employee Empowerment, Knowled…Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: International Differences in Work-Related Values. 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1970Back-Translation for Cross-Cultural Research14,051 cited
  • 1960The Norm of Reciprocity: A Preliminary Statement11,995 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 2005Self‐determination theory and work motivation7,742 cited
  • 1994DETERMINANTS OF INNOVATIVE BEHAVIOR: A PATH MODEL OF INDIVIDUAL INNOVATION IN THE WORKPLACE.6,061 cited
  • 1996ASSESSING THE WORK ENVIRONMENT FOR CREATIVITY.6,028 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis3,864 cited
  • 2000CONSEQUENCES OF ABUSIVE SUPERVISION.3,803 cited
  • 1990Cognitive Elements of Empowerment: An "Interpretive" Model of Intrinsic Task Motivation3,161 cited
  • 2010Linking Empowering Leadership and Employee Creativity: The Influence of Psychological Empowerment, Intrinsic Motivation, and Creative Process Engagement3,041 cited
  • 2010Safety at work: A meta-analytic investigation of the link between job demands, job resources, burnout, engagement, and safety outcomes.1,634 cited
  • 1992The empowerment of service workers: what, why, how, and when.1,243 cited
  • 2004The customer is not always right: customer aggression and emotion regulation of service employees

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936 cited
  • 2011Ethical leadership at work questionnaire (ELW): Development and validation of a multidimensional measure821 cited
  • 2006Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis705 cited
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    • 2025The Influence of Workforce Diversity on Organizational Performance in the UAE Hospitality Sector: The Moderating Role of HR Practices15 cited