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Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance
16 references·10 citing·39 second hop
Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance (2020)Anxiety and gratitude toward the organiza…Perceived Organizational Support (2017)Perceived Organizational Supp…Organizational Climate and Culture (2016)Organizational Climate and Cu…Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory (2015)Perceived Organizational Supp…The broaden–and–build theory of positive emotions (2004)The broaden–and–build theory …Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Evaluating the Fit of Structu…The grateful disposition: A conceptual and empirical topography. (2002)The grateful disposition: A c…Positive Emotions Trigger Upward Spirals Toward Emotional Well-Being (2002)Positive Emotions Trigger Upw…The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)The role of positive emotions…Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. (1996)Affective Events Theory: A th…Mood and judgment: The affect infusion model (AIM). (1995)Mood and judgment: The affect…Progress on a cognitive-motivational-relational theory of emotion. (1991)Progress on a cognitive-motiv…Conservation of resources: A new attempt at conceptualizing stress. (1989)Conservation of resources: A …Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of…Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of…Perceived organizational support. (1986)Perceived organizational supp…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The Place Of Gratitude In An Islamic Bank’s Organizational Communication Culture (2023)The Place Of Gratitude In An …Person-organization fit, person-job fit and organizational commitment among hotel employees: the roles of positive affect and calling (2023)Person-organization fit, pers…How, when, and why high job performance is not always good: A three‐way interaction model (2023)How, when, and why high job p…Workplace ostracism: Impact on social capital, organizational trust, and service recovery performance (2022)Workplace ostracism: Impact o…More mindfulness, less conspicuous consumption? Evidence from middle-aged Chinese consumers (2022)More mindfulness, less conspi…Managerial coaching and employee knowledge sharing: A daily diary study (2022)Managerial coaching and emplo…Driving service-oriented organizational citizenship behavior through error management culture (2022)Driving service-oriented orga…The Influence of Despotic Leadership on Counterproductive Work Behavior Among Police Personnel: Role of Emotional Exhaustion and Organizational Cynicism (2021)The Influence of Despotic Lea…The effects of empowering leadership on employee adaptiveness in luxury hotel services: Evidence from a mixed-methods research (2021)The effects of empowering lea…Effect Mechanism of Error Management Climate on Innovation Behavior: An Investigation From Chinese Entrepreneurs (2021)Effect Mechanism of Error Man…Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Structural Equation Modeling and Natural Systems (2006)Reporting practices in confirmatory factor analysis: An overview and some recommendations. (2009)Construction and factorial validation of a short form of the Self‐Compassion Scale (2010)Emotion And Adaptation (1991)Positive psychology: An introduction. (2000)Teachers resilience: A necessary condition for effectiveness (2006)Well-Being for Public Policy (2009)Positive Emotions Broaden and Build (2013)Flow: the psychology of optimal experience (1990)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)Handbook of Positive Psychology (2001)The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? (2005)Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences (2017)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)The measurement of organizational commitment (1979)A three-component conceptualization of organizational commitment (1991)Not So Different After All: A Cross-Discipline View Of Trust (1998)Social Exchange Theory: An Interdisciplinary Review (2005)Exchange and Power in Social Life (2017)An Inventory for Measuring Depression (1961)Manual for the State-Trait Anxiety Inventory (1970)Stress, social support, and the buffering hypothesis. (1985)Behavioral inhibition, behavioral activation, and affective responses to impending reward and punishment: The BIS/BAS Scales. (1994)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Counting blessings versus burdens: An experimental investigation of gratitude and subjective well-being in daily life. (2003)Moral Emotions and Moral Behavior (2006)Compassion: An evolutionary analysis and empirical review. (2010)Well-being : the foundations of hedonic psychology (1999)The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory (2001)The job demands-resources model of burnout. (2001)Взаимосвязь статуса занятости и пола с уровнем психологического благополучия (2026)
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References

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2,652 cited
  • 2015Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory2,348 cited
  • 2016Organizational Climate and Culture2,034 cited
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