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The impact of experience on brand loyalty: Mediating effect of images of Taiwan hotels
16 references·4 citing·41 second hop
The impact of experience on brand loyalty: Mediating effect of images of Taiwan hotels (2020)The impact of experience on brand loyalty…The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)The influence of the quality …Exploring the essence of memorable tourism experiences (2011)Exploring the essence of memo…Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Experience quality, perceived…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…Measuring Experience Economy Concepts: Tourism Applications (2007)Measuring Experience Economy …How to Sustain the Customer Experience: (2007)How to Sustain the Customer E…Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Examining the structural rela…The relationship between customer loyalty and customer satisfaction (2001)The relationship between cust…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Congruency of scent and music as a driver of in-store evaluations and behavior (2001)Congruency of scent and music…Multivariate Data Analysis (2000)Multivariate Data AnalysisCustomer loyalty in the hotel industry: the role of customer satisfaction and image (2000)Customer loyalty in the hotel…The service experience in tourism (1996)The service experience in tou…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Managing Brand Equity: Capitalizing on the Value of a Brand Name (1992)Managing Brand Equity: Capita…Strategic Brand Concept-Image Management (1986)Strategic Brand Concept-Image…What customer experience and value dimension(s) mostly drive luxury hotel brand purchase intention? (2024)What customer experience and …The influence of brand experience on brand loyalty in the electronic commerce sector: the mediating effect of brand association and brand trust (2024)The influence of brand experi…The role of brand experience on brand equity: Mediating effect of authenticity in new luxury fashion brands (2023)The role of brand experience …Nonlinear relationship between brand experience and customer satisfaction in the hospitality sector: an exploratory study (2021)Nonlinear relationship betwee…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Tacit Dimension (1997)Co-creation experiences: The next practice in value creation (2004)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Customer experience management: toward implementing an evolving marketing concept (2015)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Destination image and tourist loyalty: A meta-analysis (2013)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)Cultural tourism: An analysis of engagement, cultural contact, memorable tourism experience and destination loyalty (2017)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Whence Consumer Loyalty? (1999)Antecedents of Tourists’ Loyalty to Mauritius (2011)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend (2009)Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations (2009)Development of a Scale to Measure Memorable Tourism Experiences (2010)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Dimensions of Brand Personality (1997)Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Self-Concept in Consumer Behavior: A Critical Review (1982)Consumer Evaluations of Brand Extensions (1990)Customer value: The next source for competitive advantage (1997)Communication and Control Processes in the Delivery of Service Quality (1988)Partial Least Squares Structural Equation Modeling (2017)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Organizational innovation as an enabler of technological innovation capabilities and firm performance (2012)The digital divide shifts to differences in usage (2013)Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model (2018)
this work references cited by second hop

References

  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 2000Multivariate Data Analysis3,570 cited
  • 2009Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists2,574 cited
  • 1992Managing Brand Equity: Capitalizing on the Value of a Brand Name2,449 cited
  • 2007Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach2,385 cited
  • 1986Strategic Brand Concept-Image Management2,198 cited
  • 2007Measuring Experience Economy Concepts: Tourism Applications1,838 cited
  • 2007How to Sustain the Customer Experience:1,784 cited
  • 2011Exploring the essence of memorable tourism experiences1,531 cited
  • 2001The relationship between customer loyalty and customer satisfaction1,290 cited
  • 2012The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions1,257 cited
  • 1996The service experience in tourism1,252 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2000Customer loyalty in the hotel industry: the role of customer satisfaction and image1,231 cited
  • 2001Congruency of scent and music as a driver of in-store evaluations and behavior1,154 cited
  • Cited by

    • 2024What customer experience and value dimension(s) mostly drive luxury hotel brand purchase intention?25 cited
    • 2024The influence of brand experience on brand loyalty in the electronic commerce sector: the mediating effect of brand association and brand trust24 cited
    • 2021Nonlinear relationship between brand experience and customer satisfaction in the hospitality sector: an exploratory study18 cited
    • 2023The role of brand experience on brand equity: Mediating effect of authenticity in new luxury fashion brands11 cited