Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector

16 references·16 citing·52 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
2018International Journal of Business and Social Science4,284 cited
2009Social media: The new hybrid element of the promotion mix4,108 cited
1996Information Privacy: Measuring Individuals’ Concerns About Organizational Practices12,266 cited
2017Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust1,593 cited
2003E‐service quality: a model of virtual service quality dimensions1,500 cited
2014Word of mouth and interpersonal communication: A review and directions for future research1,466 cited
2005Customer perceptions of e‐service quality in online shopping1,320 cited
2019Problems and Perspectives in Management1,119 cited
1999Linking perceived service quality and service loyalty: a multi‐dimensional perspective767 cited
2001An empirical investigation of the Turkish consumers’ acceptance of Internet banking services694 cited
2010The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

685 cited

1995Advances in Services Marketing and Management548 cited

2011Manipulation of online reviews: An analysis of ratings, readability, and sentiments531 cited

Cited by

2022Performance of E-Banking and the Mediating Effect of Customer Satisfaction: A Structural Equation Model Approach52 cited
2021A multidimensional and hierarchical model of banking services and behavioral intentions of customers46 cited
2023Online Banking Service Practices and Its Impact on E-Customer Satisfaction and E-Customer Loyalty in Developing Country of South Asia-Nepal45 cited
2022Consumer Perceived Service Quality and Purchase Intention: Two Moderated Mediation Models Investigation39 cited
2020Balanced scorecard-based analysis of customer expectations for cosmetology services: a hybrid decision modeling approach36 cited
2024Determinants of Behavioral Intention to Use Digital Payment among Indian Youngsters35 cited
2023Green finance continuance behavior: the role of satisfaction, social supports, environmental consciousness, green bank marketing initiatives and psychological reactance32 cited
2023The Effects of Service Quality Performance on Customer Satisfaction for Non-Banking Financial Institutions in an Emerging Economy29 cited
2022A moderated-mediation model of perceived enjoyment, security and trust on customer satisfaction: evidence from banking industry in India27 cited
2024A study on driving factors for enhancing financial performance and customer-centricity through digital banking26 cited
2022The role of e-service quality and mediating effects of customer inspiration and satisfaction in building customer loyalty26 cited
2021Netizens’ Perspective towards Electronic Money and Its Essence in the Virtual Economy: An Empirical Analysis with Special Reference to Delhi‐NCR, India24 cited
2024Pillars of Customer Retention in the Services Sector: Understanding the Role of Relationship Marketing, Customer Satisfaction, and Customer Loyalty24 cited
2022Effect of Perception and Satisfaction on Preference for Mobile Wallet22 cited
2024Evaluating the capacity and limitations of generative AI in financial decision making22 cited
2021Mediating Role of Customer Satisfaction between Service Quality and Customer Loyalty with Non-Interest Bank in Nigeria22 cited