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The effects of the online customer experience on customer loyalty in e-retailers
11 references·2 citing·48 second hop
The effects of the online customer experience on customer loyalty in e-retailers (2020)The effects of the online customer experi…Online customer experience in e-retailing: implications for web entrepreneurship (2019)Online customer experience in…Impact of customer experience on loyalty: a multichannel examination (2017)Impact of customer experience…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Towards a unified customer experience in online shopping environments (2016)Towards a unified customer ex…Understanding Customer Experience (2015)Understanding Customer Experi…How online social interactions influence customer information contribution behavior in online social shopping communities: A social learning theory perspective (2015)How online social interaction…From experiential psychology to consumer experience (2014)From experiential psychology …Examining retail customer experience and the moderation effect of loyalty programmes (2014)Examining retail customer exp…Effects of cross-channel synergies and complementarity in a multichannel e-commerce system – an investigation of the interrelation of e-commerce, m-commerce and IETV-commerce (2013)Effects of cross-channel syne…Understanding customer experience. (2007)Understanding customer experi…How to facilitate immersion in a consumption experience: appropriation operations and service elements (2006)How to facilitate immersion i…Customer Satisfaction in the Era of Competition 5.0 (2023)Customer Satisfaction in the …PENGARUH PENGALAMAN PELANGGAN, KUALITAS LAYANAN DAN KEPERCAYAAN PELANGGAN TERHADAP KESEDIAAN UNTUK MEMBAYAR (2021)PENGARUH PENGALAMAN PELANGGAN…Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-Efficacy: The Exercise of Control (1999)E-WOM messaging on social media (2017)Customer Experience and Satisfaction in Private Insurance Web Areas (2020)Utilitarian and Hedonic Values of Gamification and Their Influence on Brand Engagement, Loyalty, Trust and WoM (2024)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)The experience economy: work is theatre & every business a stage (1999)Hospitality spaces, hospitable moments: consumer encounters and affective experiences in commercial settings (2008)How do consumers co-create their experiences? 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(2003)Canal boat tourism: Application of complexity theory (2019)Customer experience and engagement in tourism destinations: the experiential marketing perspective (2019)Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience (2020)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Investigation to determine elements influencing customer's satisfaction in the B2C electronic retailing marketplaces (2021)Measuring the Impact of Online Reviews on Consumer Purchase Decisions – a Scale Development Study (2022)Gravitating exogenous shocks to the next normal through entrepreneurial coopetive interactions: A PLS-SEM and fsQCA approach (2023)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Customer experience management: toward implementing an evolving marketing concept (2015)Experience Marketing: Concepts, Frameworks and Consumer Insights (2011)Ensuring Supply Chain Resilience: Development and Implementation of an Assessment Tool (2013)The role of the rural tourism experience economy in place attachment and behavioral intentions (2014)
this work references cited by second hop

References

  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2007Understanding customer experience.1,295 cited
  • 2015Understanding Customer Experience805 cited
  • 2014From experiential psychology to consumer experience400 cited
  • 2016Towards a unified customer experience in online shopping environments354 cited
  • 2006How to facilitate immersion in a consumption experience: appropriation operations and service elements287 cited
  • 2017Impact of customer experience on loyalty: a multichannel examination139 cited
  • 2015How online social interactions influence customer information contribution behavior in online social shopping communities: A social learning theory perspective133 cited
  • 2014Examining retail customer experience and the moderation effect of loyalty programmes79 cited
  • 2019Online customer experience in e-retailing: implications for web entrepreneurship70 cited
  • 2013Effects of cross-channel synergies and complementarity in a multichannel e-commerce system – an investigation of the interrelation of e-commerce, m-commerce and IETV-commerce45 cited

Cited by

  • 2021PENGARUH PENGALAMAN PELANGGAN, KUALITAS LAYANAN DAN KEPERCAYAAN PELANGGAN TERHADAP KESEDIAAN UNTUK MEMBAYAR16 cited
  • 2023Customer Satisfaction in the Era of Competition 5.08 cited

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