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Tensions and trade-offs in multi-actor service ecosystems · Study

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ArticleTensions and trade-offs in multi-actor service ecosystems

Janet R. McColl‐Kennedy2020

Article2020

Tensions and trade-offs in multi-actor service ecosystems

Janet R. McColl‐Kennedy · Lilliemay Cheung · Leonard V. Coote

48 citations·0/0 files stored·Journal of Business Research

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Service and Product Innovation Customer Service Quality and Loyalty Management and Organizational Studies

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References

1977Outline of a Theory of Practice 1980Outline of a Theory of Practice.2016Understanding Customer Experience Throughout the Customer Journey 2012The Dynamics of Social Practice: Everyday Life and How it Changes 2015Institutions and axioms: an extension and update of service-dominant logic 2008On value and value co-creation: A service systems and service logic perspective 2008Institutional Logics 2008The SAGE Handbook of Organizational Institutionalism

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2020Innovation, upgrading, and governance in cross-sectoral global value chains: the case of smartphones 2022Customer ecosystems: exploring how ecosystem actors shape customer experience 2020Customer engagement and relationships in multi-actor service ecosystems 2021Balancing service inclusion for primary and secondary customers experiencing vulnerabilities 2023Ordinary customer experience: Conceptualization, characterization, and implications 2023

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Year2020

Typearticle

Published2020-07-09

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations48

Files0 public / 0

ShelfService and Product Innovation

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doi10.1016/j.jbusres.2020.06.055

openalex_workW3040979928

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