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Tensions and trade-offs in multi-actor service ecosystems
16 references·15 citing·37 second hop
Tensions and trade-offs in multi-actor service ecosystems (2020)Tensions and trade-offs in multi-actor se…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Service Research Priorities in a Rapidly Changing Context (2015)Service Research Priorities i…Service Innovation: A Service-Dominant Logic Perspective1 (2015)Service Innovation: A Service…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…The institutional logics perspective: a new approach to culture, structure, and process (2012)The institutional logics pers…The Dynamics of Social Practice: Everyday Life and How it Changes (2012)The Dynamics of Social Practi…It's all B2B…and beyond: Toward a systems perspective of the market (2010)It's all B2B…and beyond: Towa…The SAGE Handbook of Organizational Institutionalism (2008)The SAGE Handbook of Organiza…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Institutional Logics (2008)Institutional LogicsThe Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)The Service-dominant Logic of…On Justification: Economies of Worth (2006)On Justification: Economies o…The great good place : cafés, coffee shops, bookstores, bars, hair salons, and other hangouts at the heart of a community (1999)The great good place : cafés,…How Consumers Consume: A Typology of Consumption Practices (1995)How Consumers Consume: A Typo…Outline of a Theory of Practice. 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(1993)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Exploration and Exploitation in Organizational Learning (1991)Sensemaking in Organizations (1996)The Theory of Economic Development (2003)Digital Innovation Management: Reinventing Innovation Management Research in a Digital World (2017)The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes (2019)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Service-dominant logic 2025 (2016)Toward a Comparative Sociology of Valuation and Evaluation (2012)Multiple Institutional Logics in Organizations: Explaining Their Varied Nature and Implications (2013)Organizational Response to Adversity: Fusing Crisis Management and Resilience Research Streams (2017)Culture in Action: Symbols and Strategies (1986)Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Theorizing Practice and Practicing Theory (2011)From Smoke and Mirrors to Walking the Talk: Decoupling in the Contemporary World (2012)Inside the Hybrid Organization: Selective Coupling as a Response to Competing Institutional Logics (2012)Managing the Rivalry of Competing Institutional Logics (2009)WHEN WORLDS COLLIDE: THE INTERNAL DYNAMICS OF ORGANIZATIONAL RESPONSES TO CONFLICTING INSTITUTIONAL DEMANDS. (2010)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)Five Misunderstandings About Case-Study Research (2004)Products that go round: exploring product life extension through design (2014)Ordering theories: Typologies and conceptual frameworks for sociotechnical change (2017)Public perceptions of and responses to new energy technologies (2019)
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1,454 cited
  • 2006On Justification: Economies of Worth1,236 cited
  • Cited by

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    • 2021Balancing service inclusion for primary and secondary customers experiencing vulnerabilities34 cited
    • 2020Customer engagement and relationships in multi-actor service ecosystems34 cited
    • 2023Ordinary customer experience: Conceptualization, characterization, and implications30 cited
    • 2023Digital service innovation challenges faced during servitization: a multi-level perspective28 cited
    • 2022Service ecosystem boundary and boundary work26 cited
    • 2022User-defined ecosystems in health and social care19 cited
    • 2023Service system resilience under resource scarcity: from vulnerability to balanced centricity18 cited
    • 2023Cultivating resilience for sustainable service ecosystems in turbulent times: evidence from primary health care15 cited
    • 2025Advocating for consumers experiencing vulnerability: a typology and research agenda12 cited
    • 2023Unlocking the Full Potential of Transformative Service Research by Embedding Collaboration Throughout the Research Process11 cited
    • 2021Integrated Health Care and Value Co-Creation: A Beneficial Fusion to Improve Patient Outcomes and Service Efficacy10 cited
    • 2021Experiential Value in Multi-Actor Service Ecosystems: Scale Development and Its Relation to Inter-Customer Helping Behavior8 cited
    • 2021Hierarchy of customer goals: conceptual framework and new insights6 cited