SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
An analysis of customer satisfaction on employee professionalism: a comparison between Islamic and conventional banks in Malaysia
16 references·3 citing·51 second hop
An analysis of customer satisfaction on employee professionalism: a comparison between Islamic and conventional banks in Malaysia (2020)An analysis of customer satisfaction on e…Impact of service quality on customer satisfaction in private and public sector banks (2016)Impact of service quality on …Are Women More Loyal Customers Than Men? Gender Differences in Loyalty to Firms and Individual Service Providers (2009)Are Women More Loyal Customer…An examination of the relationship between service quality perception and customer satisfaction (2008)An examination of the relatio…Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Linking Organizational Resour…Board composition, CEO duality and performance among Malaysian listed companies (2004)Board composition, CEO dualit…Internet banking adoption among mature customers: early majority or laggards? (2003)Internet banking adoption amo…Service loyalty (2002)Service loyaltyIslamic work ethic – A moderator between organizational commitment and job satisfaction in a cross‐cultural context (2001)Islamic work ethic – A modera…Marketing Management: The Millennium Edition (1999)Marketing Management: The Mil…Emotional Labor Since (1999)Emotional Labor SinceEmotional Labor Since The Managed Heart (1999)Emotional Labor Since The Man…Banking behavior of Islamic bank customers: perspectives and implications (1998)Banking behavior of Islamic b…Critical Service Encounters: The Employee's Viewpoint (1994)Critical Service Encounters: …Gender Differences in the Impact of Core and Relational Aspects of Services on the Evaluation of Service Encounters (1993)Gender Differences in the Imp…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Human capital and Islamic banking: a systematic literature review (2024)Human capital and Islamic ban…Islamic finance education: Current state and challenges for Pakistan (2023)Islamic finance education: Cu…Does work commitment mediates the effect of Islamic work ethic on performance and turnover intention? (2020)Does work commitment mediates…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The achieving society. (1961)Role Conflict and Ambiguity in Complex Organizations (1970)The measurement of organizational commitment (1979)Organizational culture and job satisfaction (2003)Entrepreneurship from an Islamic Perspective (2014)Organizational Commitment, Job Satisfaction and Attitudes toward Organizational Change: A Study in the Local Government (2016)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Adoption of Internet banking among sophisticated consumer segments in an advanced developing country (2004)Factors for Successful e‑Government Adoption: a Conceptual Framework (2007)Mobile banking rollout in emerging markets: evidence from Brazil (2010)Diffusion of Innovations 1 (2019)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Separation of Ownership and Control (1983)The Modern Industrial Revolution, Exit, and the Failure of Internal Control Systems (1993)Does CEO Duality Really Affect Corporate Performance? (2007)The effect of board gender diversity on firm performance: evidence from Turkey (2016)Corporate governance and firm performance in emerging markets: Evidence from Turkey (2018)SCRIPTS, PLANS, GOALS, AND UNDERSTANDING (1988)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Technology Infusion in Service Encounters (2000)Customer repurchase intention (2003)Principles of Marketing (1972)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Bank selection criteria employed by college students in Bahrain: an empirical analysis (2001)Consumer attitudes and purchase intentions toward Islamic banks: the influence of religiosity (2015)Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model (2015)Coefficient Alpha and the Internal Structure of Tests (1951)Comfort your online customer: quality, trust and loyalty on the internet (2004)The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective (2005)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Self-Efficacy: The Exercise of Control (1999)Work engagement a handbook of essential theory and research (2010)Development and validation of the job crafting scale (2011)Organizational Climate and Culture (2012)Value in business markets: What do we know? Where are we going? (2005)A hierarchical analysis of the green consciousness of the Egyptian consumer (2007)Sensory marketing: the multi‐sensory brand‐experience concept (2011)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2005Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.2,274 cited
  • 1994Critical Service Encounters: The Employee's Viewpoint1,821 cited
  • 2002Service loyalty1,549 cited
  • 1999Marketing Management: The Millennium Edition1,176 cited
  • 1998Banking behavior of Islamic bank customers: perspectives and implications534 cited
  • 2001Islamic work ethic – A moderator between organizational commitment and job satisfaction in a cross‐cultural context514 cited
  • 2004Board composition, CEO duality and performance among Malaysian listed companies442 cited
  • 2003Internet banking adoption among mature customers: early majority or laggards?370 cited
  • 1993Gender Differences in the Impact of Core and Relational Aspects of Services on the Evaluation of Service Encounters324 cited
  • 2008An examination of the relationship between service quality perception and customer satisfaction279 cited
  • 1999Emotional Labor Since253 cited
  • 1999Emotional Labor Since The Managed Heart243 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2009Are Women More Loyal Customers Than Men? Gender Differences in Loyalty to Firms and Individual Service Providers226 cited
  • 2016Impact of service quality on customer satisfaction in private and public sector banks197 cited
  • Cited by

    • 2024Human capital and Islamic banking: a systematic literature review16 cited
    • 2023Islamic finance education: Current state and challenges for Pakistan15 cited
    • 2020Does work commitment mediates the effect of Islamic work ethic on performance and turnover intention?8 cited