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Factors of higher education quality service: the case of a Peruvian university
16 references·0 citing·33 second hop
Factors of higher education quality service: the case of a Peruvian university (2020)Factors of higher education quality servi…Conceptual Model of Student Satisfaction in Higher Education (2007)Conceptual Model of Student S…Measuring student satisfaction at a UK university (2006)Measuring student satisfactio…Measuring service quality in higher education: HEdPERF versus SERVPERF (2006)Measuring service quality in …The development of HEdPERF: a new measuring instrument of service quality for the higher education sector (2005)The development of HEdPERF: a…Service quality dimensions: an examination of Grönroos’s service quality model (2004)Service quality dimensions: a…The perceived service quality concept – a mistake? (2001)The perceived service quality…Linking student satisfaction and service quality perceptions: the case of university education (1997)Linking student satisfaction …SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Cognitive Moral Development and Marketing (1992)Cognitive Moral Development a…An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A measure of service quality for retail stores: Scale development and validation (1996)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Quality, satisfaction and behavioral intentions (2000)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer satisfaction with services: putting perceived value into the equation (2000)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)A General Theory of Marketing Ethics (1986)Ethical Decision Making in Organizations: A Person-Situation Interactionist Model (1986)A Review of Empirical Studies Assessing Ethical Decision Making in Business (2000)Marketing management: analysis. planning. implementation and control (2000)Customer Orientation (2001)The effects of moral judgment and moral identity on moral behavior: An empirical examination of the moral individual. (2007)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Student perceptions of service quality in a UK university business and management faculty (2000)Key Factors Influencing Student Satisfaction Related to Recruitment and Retention (2001)The configuration of the university image and its relationship with the satisfaction of students (2002)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited
  • 1992Cognitive Moral Development and Marketing729 cited
  • 1997Linking student satisfaction and service quality perceptions: the case of university education619 cited
  • 2006Measuring student satisfaction at a UK university619 cited
  • 2005The development of HEdPERF: a new measuring instrument of service quality for the higher education sector605 cited
  • 2004Service quality dimensions: an examination of Grönroos’s service quality model603 cited
  • 2001The perceived service quality concept – a mistake?491 cited
  • 2006

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Measuring service quality in higher education: HEdPERF versus SERVPERF
472 cited
  • 2007Conceptual Model of Student Satisfaction in Higher Education424 cited
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