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An experimental study of public trust in AI chatbots in the public sector
16 references·16 citing·31 second hopsampled
An experimental study of public trust in AI chatbots in the public sector (2020)An experimental study of public trust in …Artificial Intelligence and the Public Sector—Applications and Challenges (2018)Artificial Intelligence and t…AI4People—An Ethical Framework for a Good AI Society: Opportunities, Risks, Principles, and Recommendations (2018)AI4People—An Ethical Framewor…Trust in Automation (2014)Trust in AutomationTrust in Automation: Designing for Appropriate Reliance (2004)Trust in Automation: Designin…The role of trust in automation reliance (2003)The role of trust in automati…From Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control (2002)From Street‐Level to System‐L…The media equation: how people treat computers, television, and new media like real people and places (1997)The media equation: how peopl…Democracy and Public Service (1995)Democracy and Public ServiceTrust, control strategies and allocation of function in human-machine systems (1992)Trust, control strategies and…Trust in close relationships. (1985)Trust in close relationships.The Logic and Limits of Trust (1983)The Logic and Limits of TrustStreet-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)Street-Level Bureaucracy: Dil…Street-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)Street-Level Bureaucracy: Dil…Bureaucracy and Representative Government (1971)Bureaucracy and Representativ…Conceptual Models and the Cuban Missile Crisis (1969)Conceptual Models and the Cub…The Science of "Muddling Through" (1959)The Science of "Muddling Thro…The impact of chatbots on public service provision: A qualitative interview study with citizens and public service providers (2024)The impact of chatbots on pub…Trends and challenges of e-government chatbots: Advances in exploring open government data and citizen participation content (2023)Trends and challenges of e-go…The dynamics of AI capability and its influence on public value creation of AI within public administration (2023)The dynamics of AI capability…The Adoption and Implementation of Artificial Intelligence Chatbots in Public Organizations: Evidence from U.S. State Governments (2023)The Adoption and Implementati…Examining how AI capabilities can foster organizational performance in public organizations (2023)Examining how AI capabilities…Do citizens trust trustworthy artificial intelligence? Experimental evidence on the limits of ethical AI measures in government (2023)Do citizens trust trustworthy…Citizens' acceptance of artificial intelligence in public services: Evidence from a conjoint experiment about processing permit applications (2023)Citizens' acceptance of artif…Artificial Intelligence (AI) and Automation in Administrative Procedures: Potentials, Limitations, and Framework Conditions (2023)Artificial Intelligence (AI) …Artificial intelligence in public services: When and why citizens accept its usage (2022)Artificial intelligence in pu…Artificial Intelligence and Public Human Resource Management: Questions for Research and Practice (2022)Artificial Intelligence and P…A model of trust in Fintech and trust in Insurtech: How Artificial Intelligence and the context influence it (2022)A model of trust in Fintech a…When the Social Becomes Non-Human: Young People's Perception of Social Support in Chatbots (2021)When the Social Becomes Non-H…Public and private value creation using artificial intelligence: An empirical study of AI voice robot users in Chinese public sector (2021)Public and private value crea…In AI we trust? Citizen perceptions of AI in government decision making (2021)In AI we trust? Citizen perce…Artificial Intelligence in the Public Sector - a Research Agenda (2021)Artificial Intelligence in th…The importance of the assurance that “humans are still in the decision loop” for public trust in artificial intelligence: Evidence from an online experiment (2020)The importance of the assuran…Availability: A heuristic for judging frequency and probability (1973)Social penetration: The development of interpersonal relationships (1973)Toward A Hierarchical Model of Intrinsic and Extrinsic Motivation (1997)Initial Trust Formation in New Organizational Relationships (1998)Exchange and Power in Social Life (2017)An Integrative Model Of Organizational Trust (1995)An Integrative Model of Organizational Trust (1995)Trust and TAM in Online Shopping: An Integrated Model1 (2003)From Here to Autonomy (2016)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Rising with the machines: A sociotechnical framework for bringing artificial intelligence into the organization (2020)Machines and Mindlessness: Social Responses to Computers (2000)The Limited Capacity Model of Mediated Message Processing (2000)Assessing Acceptance of Assistive Social Agent Technology by Older Adults: the Almere Model (2010)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)The Socialist System (1992)The New Public Governance? 1 (2006)STREET‐LEVEL BUREAUCRACY AND PUBLIC ACCOUNTABILITY (2007)Administrative Burden: Learning, Psychological, and Compliance Costs in Citizen-State Interactions (2014)Culture and health (2014)Planning in the Face of Power (1982)Green Cities, Growing Cities, Just Cities?: Urban Planning and the Contradictions of Sustainable Development (1996)Big Questions in Public Network Management Research (2001)AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)The global landscape of AI ethics guidelines (2019)On the Opportunities and Risks of Foundation Models (2021)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Social Traps and the Problem of Trust (2005)Social Accountability: What Does the Evidence Really Say? (2015)A Meta-Analysis of Factors Affecting Trust in Human-Robot Interaction (2011)
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References

  • 1981Street-Level Bureaucracy: Dilemmas of the Individual in Public Services8,971 cited
  • 1959The Science of "Muddling Through"8,490 cited
  • 2004Trust in Automation: Designing for Appropriate Reliance6,548 cited
  • 1971Bureaucracy and Representative Government5,197 cited
  • 1997The media equation: how people treat computers, television, and new media like real people and places4,887 cited
  • 2018AI4People—An Ethical Framework for a Good AI Society: Opportunities, Risks, Principles, and Recommendations4,732 cited
  • 1985Trust in close relationships.3,129 cited
  • 2014Trust in Automation2,799 cited
  • 1983The Logic and Limits of Trust1,799 cited
  • 1981Street-Level Bureaucracy: Dilemmas of the Individual in Public Services1,576 cited
  • 1992Trust, control strategies and allocation of function in human-machine systems1,457 cited
  • 2018Artificial Intelligence and the Public Sector—Applications and Challenges1,334 cited
  • 2003The role of trust in automation reliance1,272 cited
  • 1969Conceptual Models and the Cuban Missile Crisis1,233 cited
  • 2002From Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control

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962 cited
  • 1995Democracy and Public Service775 cited
  • Cited by

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    • 2023Artificial Intelligence (AI) and Automation in Administrative Procedures: Potentials, Limitations, and Framework Conditions131 cited
    • 2021Artificial Intelligence in the Public Sector - a Research Agenda122 cited
    • 2023The dynamics of AI capability and its influence on public value creation of AI within public administration115 cited
    • 2020The importance of the assurance that “humans are still in the decision loop” for public trust in artificial intelligence: Evidence from an online experiment108 cited
    • 2022A model of trust in Fintech and trust in Insurtech: How Artificial Intelligence and the context influence it93 cited
    • 2022Artificial Intelligence and Public Human Resource Management: Questions for Research and Practice92 cited
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