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Customer value co-creation and employee silence: Emotional intelligence as explanatory mechanism
16 references·5 citing·40 second hop
Customer value co-creation and employee silence: Emotional intelligence as explanatory mechanism (2020)Customer value co-creation and employee s…The Ability Model of Emotional Intelligence: Principles and Updates (2016)The Ability Model of Emotiona…What is Emotional Intelligence? (2015)What is Emotional Intelligenc…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Employee Voice and Silence (2014)Employee Voice and SilenceStress: Appraisal and Coping (2013)Stress: Appraisal and CopingDimensionalizing Cultures: The Hofstede Model in Context (2011)Dimensionalizing Cultures: Th…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The effects of leader and follower emotional intelligence on performance and attitude (2002)The effects of leader and fol…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Issues and opinion on structural equation modeling (1998)Issues and opinion on structu…Emotional development and emotional intelligence: Educational implications. (1997)Emotional development and emo…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Stress, appraisal, and coping (1985)Stress, appraisal, and copingEvaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Silence in the workplace: what do we know from research? (2024)Silence in the workplace: wha…Customer-oriented front-line employees' voice behaviours in the hospitality industry: a comprehensive literature review (2024)Customer-oriented front-line …Innovating With the Customer: Co-Creation Motives in Online Communities (2023)Innovating With the Customer:…Exploring service employees’ involvement in value co-creation: dimensions, antecedents and consequences (2023)Exploring service employees’ …Evaluating the Effect of Organizational Justice on Turnover Intention in the Public Hospitals of Jordan: Mediated-Moderated Model of Employee Silence, Workplace Bullying, and Work Stress (2022)Evaluating the Effect of Orga…Emotion And Adaptation (1991)What Good Are Positive Emotions? (1998)Positive affect and the other side of coping. (2000)The job demands-resources model of burnout. (2001)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1985Stress, appraisal, and coping31,975 cited
  • 2013Stress: Appraisal and Coping27,826 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 2011Dimensionalizing Cultures: The Hofstede Model in Context7,241 cited
  • 1998Issues and opinion on structural equation modeling4,577 cited
  • 2015What is Emotional Intelligence?4,468 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2002The effects of leader and follower emotional intelligence on performance and attitude3,231 cited
  • 1997Emotional development and emotional intelligence: Educational implications.2,023 cited
  • 2014Employee Voice and Silence

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1,617 cited
  • 2016The Ability Model of Emotional Intelligence: Principles and Updates1,435 cited
  • Cited by

    • 2024Silence in the workplace: what do we know from research?34 cited
    • 2023Innovating With the Customer: Co-Creation Motives in Online Communities29 cited
    • 2022Evaluating the Effect of Organizational Justice on Turnover Intention in the Public Hospitals of Jordan: Mediated-Moderated Model of Employee Silence, Workplace Bullying, and Work Stress28 cited
    • 2024Customer-oriented front-line employees' voice behaviours in the hospitality industry: a comprehensive literature review27 cited
    • 2023Exploring service employees’ involvement in value co-creation: dimensions, antecedents and consequences13 cited