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ANALISIS KEPUASAN KONSUMEN MELALUI E-SERVICE QUALITY TERHADAP KEPUTUSAN PEMBELIAN DARING DI APLIKASI BUKALAPAN.COM (Studi Pada Mahasiswa Universitas Batanghari Jambi)
11 references·1 citing·32 second hop
ANALISIS KEPUASAN KONSUMEN MELALUI E-SERVICE QUALITY TERHADAP KEPUTUSAN PEMBELIAN DARING DI APLIKASI BUKALAPAN.COM (Studi Pada Mahasiswa Universitas Batanghari Jambi) (2020)ANALISIS KEPUASAN KONSUMEN MELALUI E-SERV…Peran Customer Value dalam Memediasi Green Marketing terhadap Keputusan Pembelian Mobil Low Cost Green Car (LCGC) di Kota Jambi (2019)Peran Customer Value dalam Me…E-S-QUAL: A multiple-item scale for assessing electronic service quality (2019)E-S-QUAL: A multiple-item sca…E-SERVICE QUALITY TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN DALAM PENGGUNAAN INTERNET BANKING (2017)E-SERVICE QUALITY TERHADAP KE…PENGARUH KEPERCAYAAN DAN E-SERVICE QUALITY TERHADAP KEPUTUSAN PEMBELIAN AKOMODASI DI BALI PADA SITUS BOOKING.COM (2015)PENGARUH KEPERCAYAAN DAN E-SE…Operations Management for Competitive Advantage (2014)Operations Management for Com…Analisis Pengaruh E-Service Quality terhadap Customer Satisfaction yang Berdampak pada Customer Loyalty PT Bayu Buana Travel Tbk (2013)Analisis Pengaruh E-Service Q…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Satisfaction: A Behavioral Perspective on the Consumer (2010)Satisfaction: A Behavioral Pe…The development of an e-travel service quality scale (2007)The development of an e-trave…Perilaku konsumen: konsep dan implikasi untuk strategi dan penelitian pemasaran (2003)Perilaku konsumen: konsep dan…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…Peran Mediasi Brand Satisfication terhadap Faktor-Faktor yang Dapat Memprediksi Purchase Decision (2023)Peran Mediasi Brand Satisfica…Operations Management for Competitive Advantage (2000)Customer loyalty : menumbuhkan dan mempertahankan kesetiaan pelanggan (2003)Analisis Pengaruh Kualitas Layanan Elektronik (E-Service Quality) Terhadap Kepuasan Pelanggan Shopee di Bandung (2018)How To Build Customer Loyalty: Through Customer Experience, Perceived Price, And Customer Satisfaction (2021)Effect of E-Service Quality on E-Repurchase Intention in Indonesia Online Shopping: E-Satisfaction and E-Trust as Mediation Variables (2023)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Customer perceptions of e‐service quality in online shopping (2005)Service quality models: a review (2005)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)The Behavioral Consequences of Service Quality (1996)Developing e-service quality scales: A literature review (2010)Influence of the user’s psychological factors on the online purchase intention in rural tourism: Integrating innovativeness to the UTAUT framework (2011)Smart tourism technologies in travel planning: The role of exploration and exploitation (2017)Customer value: The next source for competitive advantage (1997)E-satisfaction: an initial examination (2000)Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH PT BPR HOKI DI KABUPATEN TABANAN (2014)Pengaruh Kualitas Pelayanan, Kepuasan Pelanggan, dan Kepercayaan Merek Terhadap Loyalitas Pelanggan Pada Pengguna Aplikasi Mobile Shopee (2019)ANALISIS PENGARUH FAKTOREKSTERNAL DAN INTERNAL TERHADAP MINAT BERWIRAUSAHA (2013)Impact of Brand Image on Purchasing Decision on Mineral Water Product “Amidis” (Case Study on Bintang Trading Company) (2017)Pengaruh Kualitas Produk terhadap Kepuasan Pelanggan (2018)Managing Disruption Risks in Supply Chains (2005)Resource-constrained multi-project scheduling: Priority rule performance revisited (2010)A General Framework for Gauging the Performance of Initiatives to Enhance Organizational Value (2012)Managing Internet Product Returns: A Focus on Effective Service Operations (2007)Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Effect of social commerce factors on user purchase behavior: An empirical investigation from renren.com (2015)
this work references cited by second hop

References

  • 2010Satisfaction: a behavioral perspective on the consumer6,044 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,542 cited
  • 2010Satisfaction: A Behavioral Perspective on the Consumer903 cited
  • 2019E-S-QUAL: A multiple-item scale for assessing electronic service quality660 cited
  • 2003Perilaku konsumen: konsep dan implikasi untuk strategi dan penelitian pemasaran643 cited
  • 2007The development of an e-travel service quality scale504 cited
  • 2014Operations Management for Competitive Advantage369 cited
  • 2013Analisis Pengaruh E-Service Quality terhadap Customer Satisfaction yang Berdampak pada Customer Loyalty PT Bayu Buana Travel Tbk40 cited
  • 2017E-SERVICE QUALITY TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN DALAM PENGGUNAAN INTERNET BANKING32 cited
  • 2019Peran Customer Value dalam Memediasi Green Marketing terhadap Keputusan Pembelian Mobil Low Cost Green Car (LCGC) di Kota Jambi8 cited
  • 2015PENGARUH KEPERCAYAAN DAN E-SERVICE QUALITY TERHADAP KEPUTUSAN PEMBELIAN AKOMODASI DI BALI PADA SITUS BOOKING.COM8 cited

Cited by

  • 2023Peran Mediasi Brand Satisfication terhadap Faktor-Faktor yang Dapat Memprediksi Purchase Decision5 cited

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