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THE DETERMINANT OF WEBSITE QUALITY AND E- SERVICE QUALITY AT SME IN INDONESIA
16 references·0 citing·47 second hop
THE DETERMINANT OF WEBSITE QUALITY AND E- SERVICE QUALITY AT SME IN INDONESIA (2020)THE DETERMINANT OF WEBSITE QUALITY AND E-…The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)The impact of e-service quali…E-S-QUAL: A multiple-item scale for assessing electronic service quality (2019)E-S-QUAL: A multiple-item sca…The effect of e-service quality on Jordanian student’s e-loyalty: an empirical study in online retailing (2018)The effect of e-service quali…How website quality affects online impulse buying (2017)How website quality affects o…Customers’ perceived website service quality and its effects on e-loyalty (2017)Customers’ perceived website …Hotel website quality, perceived flow, customer satisfaction and purchase intention (2016)Hotel website quality, percei…E-banking users’ behaviour: e-service quality, attitude, and customer satisfaction (2016)E-banking users’ behaviour: e…The Effects of Personality Traits and Website Quality on Online Impulse Buying (2015)The Effects of Personality Tr…The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea (2013)The effect of site quality on…Integrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context1 (2013)Integrating Service Quality w…A hybrid multi-criteria decision making model to evaluate hotel websites (2013)A hybrid multi-criteria decis…Organizational impact of system quality, information quality, and service quality (2010)Organizational impact of syst…Examining the integrated influence of fairness and quality on learners’ satisfaction and Web‐based learning continuance intention (2007)Examining the integrated infl…Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model (2004)Measuring e-Commerce Success:…E-S-QUAL (2004)E-S-QUALService Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Understanding Attitudes and Predicting Social Behavior (1980)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)What determines success of an e-government service? 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References

  • 2004E-S-QUAL3,962 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2004Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model1,401 cited
  • 2010Organizational impact of system quality, information quality, and service quality966 cited
  • 2019The impact of e-service quality and customer satisfaction on customer behavior in online shopping917 cited
  • 2019E-S-QUAL: A multiple-item scale for assessing electronic service quality660 cited
  • 2013Integrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context1425 cited
  • 2007Examining the integrated influence of fairness and quality on learners’ satisfaction and Web‐based learning continuance intention367 cited
  • 2013The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea318 cited
  • 2016Hotel website quality, perceived flow, customer satisfaction and purchase intention314 cited
  • 2017How website quality affects online impulse buying232 cited
  • 2016E-banking users’ behaviour: e-service quality, attitude, and customer satisfaction206 cited
  • 2017Customers’ perceived website service quality and its effects on e-loyalty179 cited
  • 2015The Effects of Personality Traits and Website Quality on Online Impulse Buying

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160 cited
  • 2013A hybrid multi-criteria decision making model to evaluate hotel websites159 cited
  • 2018The effect of e-service quality on Jordanian student’s e-loyalty: an empirical study in online retailing136 cited
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