SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
INCREASING POTENTIAL OF DISTRIBUTION CHANNELS FOR CREATIVE THAI HAND-WOVEN TEXTILE PRODUCTS IN THE DIGITAL ECONOMY
16 references·2 citing·49 second hopsampled
INCREASING POTENTIAL OF DISTRIBUTION CHANNELS FOR CREATIVE THAI HAND-WOVEN TEXTILE PRODUCTS IN THE DIGITAL ECONOMY (2020)INCREASING POTENTIAL OF DISTRIBUTION CHAN…The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment (2018)The impact of channel integra…Customer journeys: a systematic literature review (2018)Customer journeys: a systemat…Managing Multi- and Omni-Channel Distribution: Metrics and Research Directions (2017)Managing Multi- and Omni-Chan…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Towards the identification of customer experience touch point elements (2016)Towards the identification of…How to create a realistic customer journey map (2016)How to create a realistic cus…Distribution systems in omni-channel retailing (2016)Distribution systems in omni-…Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration (2015)Integrating Bricks with Click…Fresh perspectives on customer experience (2015)Fresh perspectives on custome…Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing (2015)Categorization of multiple ch…Store Atmospherics: A Multisensory Perspective (2014)Store Atmospherics: A Multise…Introduction to the Special Issue Information Technology in Retail: Toward Omnichannel Retailing (2014)Introduction to the Special I…Fashion Shopping in Multichannel Retail: The Role of Technology in Enhancing the Customer Experience (2014)Fashion Shopping in Multichan…Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information (2012)Integration of Online and Off…Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Customer Engagement: Explorin…Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions (2009)Key Issues in Multichannel Cu…Design of digital environments to enhance handicraft co-learning experiences (2023)Design of digital environment…Systematic approach to preservation of cultural handicrafts: Case study on fabrics hand-woven in Thailand (2021)Systematic approach to preser…Exploring the Implications of the Internet for Consumer Marketing (1997)Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Confirmation Bias: A Ubiquitous Phenomenon in Many Guises (1998)Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach (2019)Consumer decision‐making in omnichannel retailing: Literature review and future research agenda (2020)Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail (2020)An approach to environmental psychology (1974)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Humans integrate visual and haptic information in a statistically optimal fashion (2002)The Future of Retailing (2017)Digital Sensory Marketing: Integrating New Technologies into Multisensory Online Experience (2018)Home sharing in marketing and tourism at a tipping point: What do we know, how do we know, and where should we be heading? (2020)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Computer Self-Efficacy: Development of a Measure and Initial Test (1995)The digitalization of retailing: an exploratory framework (2016)The Impact of Digital Transformation on the Retailing Value Chain (2018)The Commitment-Trust Theory of Relationship Marketing (1994)Job Burnout (2001)School Engagement: Potential of the Concept, State of the Evidence (2004)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Focus Groups and the Nature of Qualitative Marketing Research (1977)The Future of Shopping (1998)Consumer-driven e-commerce (2018)The cornerstones of competitive advantage: A resource‐based view (1993)Customer satisfaction and loyalty in online and offline environments (2003)Challenges and Opportunities in Multichannel Customer Management (2006)From Multi-Channel Retailing to Omni-Channel Retailing (2015)Digital marketing: A framework, review and research agenda (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Digital transformation: A multidisciplinary reflection and research agenda (2019)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Service Blueprinting: A Practical Technique for Service Innovation (2008)Designing the Soft Side of Customer Service (2010)Service innovation in e-commerce last mile delivery: Mapping the e-customer journey (2019)Going on a journey: A review of the customer journey literature (2020)Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature (2020)Consumer Decision Journey (2023)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Three Decades of Customer Value Research: Paradigmatic Roots and Future Research Avenues (2020)Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’ (2022)Experimental Estimates of Education Production Functions (1997)Experimental Estimates of Education Production Functions (1999)Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2016)Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits (2017)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2016Understanding Customer Experience Throughout the Customer Journey6,834 cited
  • 2012Customer Engagement: Exploring Customer Relationships Beyond Purchase2,207 cited
  • 2014Introduction to the Special Issue Information Technology in Retail: Toward Omnichannel Retailing724 cited
  • 2015Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing723 cited
  • 2012Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information713 cited
  • 2015Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration695 cited
  • 2014Store Atmospherics: A Multisensory Perspective684 cited
  • 2009Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions626 cited
  • 2016How to create a realistic customer journey map597 cited
  • 2018Customer journeys: a systematic literature review512 cited
  • 2014Fashion Shopping in Multichannel Retail: The Role of Technology in Enhancing the Customer Experience507 cited
  • 2017Managing Multi- and Omni-Channel Distribution: Metrics and Research Directions467 cited
  • 2018The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment428 cited
  • 2016

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Towards the identification of customer experience touch point elements
356 cited
  • 2015Fresh perspectives on customer experience340 cited
  • 2016Distribution systems in omni-channel retailing318 cited
  • Cited by

    • 2021Systematic approach to preservation of cultural handicrafts: Case study on fabrics hand-woven in Thailand30 cited
    • 2023Design of digital environments to enhance handicraft co-learning experiences20 cited