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Effect of eWOM stimuli and eWOM response on perceived service quality and online recommendation
16 references·0 citing·45 second hop
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this work references cited by second hop

References

  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1977Attitude-behavior relations: A theoretical analysis and review of empirical research.8,009 cited
  • 1974An approach to environmental psychology7,295 cited
  • 2005Understanding interobserver agreement: the kappa statistic.7,009 cited
  • 2006The Effect of Word of Mouth on Sales: Online Book Reviews6,062 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,063 cited
  • 2013You are what you can access: Sharing and collaborative consumption online2,985 cited
  • 2004Using Online Conversations to Study Word-of-Mouth Communication2,600 cited
  • 2009Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists2,574 cited
  • 2012The impact of electronic word-of-mouth communication: A literature analysis and integrative model2,006 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm1,789 cited
  • 2015Trust and Reputation in the Sharing Economy: The Role of Personal Photos on Airbnb1,361 cited
  • 2008Tried and tested: The impact of online hotel reviews on consumer consideration1,334 cited
  • 2009Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of On-line Consumer Recommendations1,303 cited

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  • 2015The Effect of Electronic Word of Mouth on Sales: A Meta-Analytic Review of Platform, Product, and Metric Factors1,101 cited
  • 2014What We Know and Don't Know about Online Word-of-Mouth: A Review and Synthesis of the Literature1,049 cited
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