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A Theoretical Framework Development for Hotel Employee Turnover: Linking Trust in Supports, Emotional Exhaustion, Depersonalization, and Reduced Personal Accomplishment at Workplace
16 references·0 citing·48 second hopsampled
A Theoretical Framework Development for Hotel Employee Turnover: Linking Trust in Supports, Emotional Exhaustion, Depersonalization, and Reduced Personal Accomplishment at Workplace (2020)A Theoretical Framework Development for H…Job demands–job resources (JD-R) model, work engagement, and well-being of cruise ship employees (2020)Job demands–job resources (JD…Understanding hotel frontline employees’ emotional intelligence, emotional labor, job stress, coping strategies and burnout (2019)Understanding hotel frontline…Promoting quality-of-life and well-being research in hospitality and tourism (2019)Promoting quality-of-life and…How do green attributes elicit pro-environmental behaviors in guests? The case of green hotels in Vietnam (2018)How do green attributes elici…Hotel employee job crafting, burnout, and satisfaction: The moderating role of perceived organizational support (2018)Hotel employee job crafting, …Customer incivility and employees' outcomes in the hotel: Testing the mediating role of emotional exhaustion (2018)Customer incivility and emplo…Different types of employee well-being across time and their relationships with job crafting. (2017)Different types of employee w…Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor (2012)Reducing burnout and enhancin…The effect of organizational justice, perceived organizational support, and perceived supervisor support on marketing employees' level of trust (2010)The effect of organizational …Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange. (2003)Customer service providers' a…Trust in leadership: Meta-analytic findings and implications for research and practice. (2002)Trust in leadership: Meta-ana…Job Burnout (2001)Job BurnoutALTERNATIVE APPROACHES TO THE EMPLOYEE-ORGANIZATION RELATIONSHIP: DOES INVESTMENT IN EMPLOYEES PAY OFF? (1997)ALTERNATIVE APPROACHES TO THE…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Organizational determinants of job stress (1983)Organizational determinants o…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model (2019)Exchange and Power in Social Life. (1965)Leadership and Performance beyond Expectations (1987)An Integrative Model Of Organizational Trust (1995)Ethical leadership: A social learning perspective for construct development and testing (2005)Social Exchange Theory: An Interdisciplinary Review (2005)Ethical leadership: A review and future directions (2006)Advancing Organizational Support Theory into the Twenty-First Century World of Work (2011)To be engaged or not to be engaged: The antecedents and consequences of service employee engagement (2012)Exchange and Power in Social Life (2017)How Social Media Influencers Foster Relationships with Followers: The Roles of Source Credibility and Fairness in Parasocial Relationship and Product Interest (2020)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate. (2013)Organizational climate and culture: Reflections on the history of the constructs in the Journal of Applied Psychology. (2017)A Theory of Cognitive Dissonance (1957)The Social Psychology of Organizations. (1979)AN EXAMINATION OF COMPETING VERSIONS OF THE PERSON-ENVIRONMENT FIT APPROACH TO STRESS. (1996)Leadership styles, mentoring functions received, and job-related stress: a conceptual model and preliminary study (2000)How fairness perceptions make innovative behavior more or less stressful (2004)A Theory of Cognitive Dissonance (2017)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Markets, Bureaucracies, and Clans (1980)Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior. (1986)Knowledge Exchange and Combination: The Role of Human Resource Practices in the Performance of High-Technology Firms (2006)Strategic talent management: A review and research agenda (2009)Conservation of resources: A new attempt at conceptualizing stress. (1989)Do mindfulness and perceived organizational support work? Fear of COVID-19 on restaurant frontline employees’ job insecurity and emotional exhaustion (2020)How the COVID-19 pandemic affected hotel Employee stress: Employee perceptions of occupational stressors and their consequences (2020)Using the social exchange theory to explore the employee-organization relationship in the hospitality industry (2021)The measurement of experienced burnout (1981)Maslach burnout inventory manual (1996)Subjective well-being: Three decades of progress. (1999)The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)The Measurement of Work Engagement With a Short Questionnaire (2006)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2001Job Burnout12,831 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2002Trust in leadership: Meta-analytic findings and implications for research and practice.3,545 cited
  • 1997ALTERNATIVE APPROACHES TO THE EMPLOYEE-ORGANIZATION RELATIONSHIP: DOES INVESTMENT IN EMPLOYEES PAY OFF?1,805 cited
  • 1983Organizational determinants of job stress915 cited
  • 2010The effect of organizational justice, perceived organizational support, and perceived supervisor support on marketing employees' level of trust544 cited
  • 2003Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.426 cited
  • 2018Hotel employee job crafting, burnout, and satisfaction: The moderating role of perceived organizational support353 cited
  • 2012Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor351 cited
  • 2018How do green attributes elicit pro-environmental behaviors in guests? The case of green hotels in Vietnam339 cited
  • 2017Different types of employee well-being across time and their relationships with job crafting.258 cited
  • 2020Job demands–job resources (JD-R) model, work engagement, and well-being of cruise ship employees248 cited

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  • 2019Understanding hotel frontline employees’ emotional intelligence, emotional labor, job stress, coping strategies and burnout226 cited
  • 2018Customer incivility and employees' outcomes in the hotel: Testing the mediating role of emotional exhaustion220 cited
  • 2019Promoting quality-of-life and well-being research in hospitality and tourism200 cited
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