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A Method for Building Service Process Value Model Based on Process Mining
16 references·1 citing·48 second hop
A Method for Building Service Process Value Model Based on Process Mining (2020)A Method for Building Service Process Val…Servitization and Industry 4.0 convergence in the digital transformation of product firms: A business model innovation perspective (2019)Servitization and Industry 4.…Process Mining Manifesto (2012)Process Mining ManifestoProcess Mining (2011)Process MiningTime prediction based on process mining (2010)Time prediction based on proc…The servitization of manufacturing (2009)The servitization of manufact…Service, value networks and learning (2009)Service, value networks and l…Value network analysis and value conversion of tangible and intangible assets (2008)Value network analysis and va…Service system fundamentals: Work system, value chain, and life cycle (2008)Service system fundamentals: …Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…Complexity of service value networks: Conceptualization and empirical investigation (2008)Complexity of service value n…Steps toward a science of service systems (2007)Steps toward a science of ser…Fuzzy Mining – Adaptive Process Simplification Based on Multi-perspective Metrics (2007)Fuzzy Mining – Adaptive Proce…Workflow mining: discovering process models from event logs (2004)Workflow mining: discovering …The Four Service Marketing Myths (2004)The Four Service Marketing My…Business process modelling: Review and framework (2003)Business process modelling: R…Mining process models from workflow logs (1998)Mining process models from wo…The Role of ChatGPT in Elevating Customer Experience and Efficiency in Automotive After-Sales Business Processes (2024)The Role of ChatGPT in Elevat…Servitization of business: Adding value by adding services (1988)Managing the transition from products to services (2003)State-of-the-art in product-service systems (2007)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Fifteen Years of Research on Business Model Innovation (2016)Circular business models: A review (2020)Designing services that deliver (1984)Evolving to a New Dominant Logic for Marketing (2003)The Experience Economy (2012)Theory of value co-creation: a systematic literature review (2014)Understanding Customer Experience Throughout the Customer Journey (2016)A Practical Guide for Policy Analysis: The Eightfold Path to More Effective Problem Solving (2019)The Strength of Weak Ties (1973)Service-dominant logic: continuing the evolution (2007)Customer experience management: toward implementing an evolving marketing concept (2015)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications (2018)Process innovation: reengineering work through information technology (1993)Business Process Change: A Study of Methodologies, Techniques, and Tools* (1997)Business Process Analysis and Optimization: Beyond Reengineering (2007)Understanding the influence of information systems competencies on process innovation: A resource-based view (2007)The effect of prior knowledge and decision-making style on the online purchase decision-making process: A typology of consumer shopping behaviour (2015)THE APPLICATION OF PETRI NETS TO WORKFLOW MANAGEMENT (1998)The ProM Framework: A New Era in Process Mining Tool Support (2005)Conformance checking of processes based on monitoring real behavior (2007)An Evolutionary Theory of Economic Change. (1983)Design Rules (2000)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Fundamentals of service science (2007)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Smart tourism: foundations and developments (2015)Process Mining: Discovery, Conformance and Enhancement of Business Processes (2011)Process Mining (2012)Business Process Management: A Comprehensive Survey (2013)Discovering Block-Structured Process Models from Event Logs Containing Infrequent Behaviour (2014)Mass customization: The new frontier in business competition (1999)Marketing management: analysis. planning. implementation and control (2000)Whither Services Marketing? (2004)Contextualization and value-in-context: How context frames exchange (2011)Service-dominant logic 2025 (2016)Digital Business Strategy: Toward a Next Generation of Insights (2013)You are what you can access: Sharing and collaborative consumption online (2013)How Smart, Connected Products Are Transforming Competition (2014)Digital servitization business models in ecosystems: A theory of the firm (2019)Influences of the Industry 4.0 Revolution on the Human Capital Development and Consumer Behavior: A Systematic Review (2020)Understanding AI adoption in manufacturing and production firms using an integrated TAM-TOE model (2021)Replaying history on process models for conformance checking and performance analysis (2012)Discovering Block-Structured Process Models from Event Logs - A Constructive Approach (2013)
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References

  • 2004Workflow mining: discovering process models from event logs2,206 cited
  • 2011Process Mining1,804 cited
  • 2009The servitization of manufacturing1,541 cited
  • 2004The Four Service Marketing Myths1,339 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2012Process Mining Manifesto1,209 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • 2019Servitization and Industry 4.0 convergence in the digital transformation of product firms: A business model innovation perspective1,096 cited
  • 2009Service, value networks and learning983 cited
  • 2003Business process modelling: Review and framework921 cited
  • 2007Fuzzy Mining – Adaptive Process Simplification Based on Multi-perspective Metrics890 cited
  • 1998Mining process models from workflow logs799 cited
  • 2008Value network analysis and value conversion of tangible and intangible assets521 cited
  • 2010Time prediction based on process mining507 cited
  • 2008Complexity of service value networks: Conceptualization and empirical investigation401 cited
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Service system fundamentals: Work system, value chain, and life cycle
326 cited

Cited by

  • 2024The Role of ChatGPT in Elevating Customer Experience and Efficiency in Automotive After-Sales Business Processes13 cited