SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Service Quality of Addis Ababa Light Rail Transit: Passengers’ Views and Perspectives
16 references·12 citing·39 second hop
Service Quality of Addis Ababa Light Rail Transit: Passengers’ Views and Perspectives (2020)Service Quality of Addis Ababa Light Rail…Public transport policy measures for improving elderly mobility (2017)Public transport policy measu…Waiting time perceptions at transit stops and stations: Effects of basic amenities, gender, and security (2016)Waiting time perceptions at t…Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction (2016)Transit passengers’ behaviour…Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Quality of Service in Public …Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers (2010)Managing passenger behavioral…Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Behavioral intentions of publ…A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)A methodology for evaluating …Drivers of Service Satisfaction (2008)Drivers of Service Satisfacti…User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications (2007)User satisfaction with paratr…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…RELATIVE IMPORTANCE OF SERVICE QUALITY DIMENSIONS: A MULTISECTORAL STUDY (2004)RELATIVE IMPORTANCE OF SERVIC…The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting (2003)The influence of satisfaction…A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study (2000)A comprehensive framework for…Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework (1995)Rational and Adaptive Perform…Five imperatives for improving service quality (1991)Five imperatives for improvin…A Critical review of consumer satisfaction (1989)A Critical review of consumer…Rail-based public transportation service quality and customer satisfaction: a decade of insights and advances (2025)Rail-based public transportat…Investigating the Factors That Influence the Ridership of Light Rail Transit Systems Using Thematic Analysis of Academic Literature (2025)Investigating the Factors Tha…Satisfaction Analysis of Urban Rail Transit Based on the Personal Characteristics of Passengers (2024)Satisfaction Analysis of Urba…How do people perceive the quality of urban transport service? New insights from online reviews of Shanghai metro system (2024)How do people perceive the qu…Gender-specific insights into intercity railway service quality: Navigating the new normal for enhanced equity (2024)Gender-specific insights into…Performance of urban rail transit: a review of measures and interdependencies (2023)Performance of urban rail tra…Assessment of Satisfaction Level for Existing Public Transport Systems using Machine Learning: A Case of Bhopal (India) (2023)Assessment of Satisfaction Le…Willingness to use Public Transport in Kuala Lumpur & Manila (2022)Willingness to use Public Tra…The Influence of Service Quality on User’s Perceived Satisfaction with Light Rail Transit Service in Klang Valley, Malaysia (2022)The Influence of Service Qual…An Empirical Study of Passengers’ Perceived Satisfaction with Monorail Service Quality: Case of Kuala Lumpur, Malaysia (2022)An Empirical Study of Passeng…The performance of tramway service from the users' viewpoint: A comparative analysis between two Moroccan cities (2021)The performance of tramway se…Passengers’ perception towards socioeconomic benefits of Addis Ababa light rail transit (2021)Passengers’ perception toward…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)Unlocking potential: An integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making (2023)Understanding attitudes towards public transport and private car: A qualitative study (2007)Drivers of customer satisfaction with public transport services (2015)The Application of Electronic Computers to Factor Analysis (1960)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Perceived service quality in bus transit service: A structural equation approach (2013)Judgment under Uncertainty: Heuristics and Biases (1975)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations (2003)Marketing Models of Service and Relationships (2006)A Meta-Analysis of Organizational Complaint Handling and Customer Responses (2010)Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)What influences satisfaction and loyalty in public transport? A review of the literature (2017)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Behavioral Consequences of Service Quality (1996)E‐service quality: a model of virtual service quality dimensions (2003)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)The Commitment-Trust Theory of Relationship Marketing (1994)The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)Building Trust Between Consumers and Corporations: The Role of Consumer Perceptions of Transparency and Social Responsibility (2013)From Social to Sale: The Effects of Firm-Generated Content in Social Media on Customer Behavior (2015)A Service Quality Model and its Marketing Implications (1984)Investigating the effects of service quality dimensions and expertise on loyalty (2009)Determinants of Firm’s open innovation performance and the role of R & D department: an empirical evidence from Malaysian SME’s (2018)When knowledge workers meet AI? The double-edged sword effects of AI adoption on innovative work behavior (2024)Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)Service quality to service loyalty: A relationship which goes beyond customer services (1998)A Proposal to Assess the Service Quality of Online Travel Agencies: An Exploratory Study (2000)Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions (2009)
this work references cited by second hop

References

  • 1989A Critical review of consumer satisfaction1,522 cited
  • 2000A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study1,407 cited
  • 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
  • 2003The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting700 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 1995Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework588 cited
  • 1991Five imperatives for improving service quality521 cited
  • 2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view429 cited
  • 2014Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches381 cited
  • 2004RELATIVE IMPORTANCE OF SERVICE QUALITY DIMENSIONS: A MULTISECTORAL STUDY254 cited
  • 2016Waiting time perceptions at transit stops and stations: Effects of basic amenities, gender, and security239 cited
  • 2010Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers213 cited
  • 2007User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

208 cited
  • 2017Public transport policy measures for improving elderly mobility202 cited
  • 2008Drivers of Service Satisfaction195 cited
  • 2016Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction191 cited
  • Cited by

    • 2023Performance of urban rail transit: a review of measures and interdependencies26 cited
    • 2022The Influence of Service Quality on User’s Perceived Satisfaction with Light Rail Transit Service in Klang Valley, Malaysia22 cited
    • 2022An Empirical Study of Passengers’ Perceived Satisfaction with Monorail Service Quality: Case of Kuala Lumpur, Malaysia18 cited
    • 2024How do people perceive the quality of urban transport service? New insights from online reviews of Shanghai metro system15 cited
    • 2024Gender-specific insights into intercity railway service quality: Navigating the new normal for enhanced equity11 cited
    • 2021The performance of tramway service from the users' viewpoint: A comparative analysis between two Moroccan cities11 cited
    • 2025Rail-based public transportation service quality and customer satisfaction: a decade of insights and advances10 cited
    • 2021Passengers’ perception towards socioeconomic benefits of Addis Ababa light rail transit10 cited
    • 2025Investigating the Factors That Influence the Ridership of Light Rail Transit Systems Using Thematic Analysis of Academic Literature6 cited
    • 2024Satisfaction Analysis of Urban Rail Transit Based on the Personal Characteristics of Passengers6 cited
    • 2022Willingness to use Public Transport in Kuala Lumpur & Manila4 cited
    • 2023Assessment of Satisfaction Level for Existing Public Transport Systems using Machine Learning: A Case of Bhopal (India)4 cited