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Digital coping: How frontline workers cope with digital service encounters
16 references·1 citing·41 second hop
Digital coping: How frontline workers cope with digital service encounters (2020)Digital coping: How frontline workers cop…Varieties of Participation in Public Services: The Who, When, and What of Coproduction (2017)Varieties of Participation in…Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)Co-Production and the Co-Crea…Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature (2015)Coping During Public Service …The second wave of digital-era governance: a quasi-paradigm for government on the Web (2013)The second wave of digital-er…Seeking Qualitative Rigor in Inductive Research (2012)Seeking Qualitative Rigor in …Disciplining the Poor (2011)Disciplining the PoorDigital Era Governance: (2006)Digital Era Governance:The utilization of e‐government services: citizen trust, innovation and acceptance factors* (2005)The utilization of e‐governme…Organizing and the Process of Sensemaking (2005)Organizing and the Process of…New Public Management Is Dead--Long Live Digital-Era Governance (2005)New Public Management Is Dead…Cops, Teachers, Counselors (2003)Cops, Teachers, CounselorsFrom Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control (2002)From Street‐Level to System‐L…Reflexive methodology - new vistas for qualitative research (2001)Reflexive methodology - new v…Shaping Technology, Building Society: Studies in Sociotechnical Change. (1993)Shaping Technology, Building …Stress, appraisal, and coping (1985)Stress, appraisal, and copingStreet-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)Street-Level Bureaucracy: Dil…Can Robots Understand Welfare? Exploring Machine Bureaucracies in Welfare-to-Work (2022)Can Robots Understand Welfare…The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Naturalistic inquiry (1985)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Process Studies of Change in Organization and Management: Unveiling Temporality, Activity, and Flow (2013)Digital transformation by SME entrepreneurs: A capability perspective (2017)Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal (2018)The Social Psychology of Organizations. 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Toward a (Public) Service-Dominant Approach (2012)A public value perspective for ICT enabled public sector reforms: A theoretical reflection (2012)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Trust and Electronic Government Success: An Empirical Study (2008)Trust and risk in e-government adoption (2008)INNOVATION IN THE PUBLIC SECTOR: A SYSTEMATIC REVIEW AND FUTURE RESEARCH AGENDA (2015)Diffusion of Innovations 1 (2019)Researching Lived Experience: Human Science for an Action Sensitive Pedagogy (1990)Service-dominant logic: continuing the evolution (2007)Co-creation and the new landscapes of design (2008)From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation? (2017)Co-Production and Co-Creation (2018)Notes on the theory of the actor-network: Ordering, strategy, and heterogeneity (1992)Technology and Institutions: What Can Research on Information Technology and Research on Organizations Learn from Each Other?1 (2001)10 Sociomateriality: Challenging the Separation of Technology, Work and Organization (2008)STREET‐LEVEL BUREAUCRACY AND PUBLIC ACCOUNTABILITY (2007)Administrative Burden: Learning, Psychological, and Compliance Costs in Citizen-State Interactions (2014)Culture and health (2014)The job demands-resources model of burnout. (2001)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. 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References

  • 1985Stress, appraisal, and coping31,975 cited
  • 2012Seeking Qualitative Rigor in Inductive Research13,176 cited
  • 1981Street-Level Bureaucracy: Dilemmas of the Individual in Public Services8,971 cited
  • 2005Organizing and the Process of Sensemaking6,948 cited
  • 1993Shaping Technology, Building Society: Studies in Sociotechnical Change.3,540 cited
  • 2005New Public Management Is Dead--Long Live Digital-Era Governance2,630 cited
  • 2005The utilization of e‐government services: citizen trust, innovation and acceptance factors*2,202 cited
  • 2001Reflexive methodology - new vistas for qualitative research1,398 cited
  • 2003Cops, Teachers, Counselors1,161 cited
  • 2016Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?1,135 cited
  • 2011Disciplining the Poor1,129 cited
  • 2002From Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control962 cited
  • 2017Varieties of Participation in Public Services: The Who, When, and What of Coproduction859 cited
  • 2015Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature753 cited
  • 2006

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Digital Era Governance:
636 cited
  • 2013The second wave of digital-era governance: a quasi-paradigm for government on the Web573 cited
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    • 2022Can Robots Understand Welfare? Exploring Machine Bureaucracies in Welfare-to-Work61 cited