SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Marketing mix of financial services from the customers perspective
16 references·1 citing·46 second hop
Marketing mix of financial services from the customers perspective (2017)Marketing mix of financial services from …Services Marketing Management (2012)Services Marketing ManagementMarketing Mix of 4P’S for Competitive Advantage (2012)Marketing Mix of 4P’S for Com…Customer switching behaviour in the Chinese retail banking industry (2010)Customer switching behaviour …Customer Lifetime Value: Empirical Generalizations and Some Conceptual Questions (2009)Customer Lifetime Value: Empi…Assessing the outcomes of Generation‐Y customers' loyalty (2009)Assessing the outcomes of Gen…Switching banks: Old bank gone but not forgotten (2007)Switching banks: Old bank gon…Principles of Marketing, 11th Ed (2006)Principles of Marketing, 11th…Does relationship marketing improve customer relationship satisfaction and loyalty? (2006)Does relationship marketing i…Price, brand cues, and banking customer value (2005)Price, brand cues, and bankin…A model of customer loyalty in the retail banking market (2004)A model of customer loyalty i…Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)Customer satisfaction and ret…The Role of Price Perceptions in an Integrated Model of Behavioral Intentions (2001)The Role of Price Perceptions…Principles of Marketing: 2nd European Edition (1999)Principles of Marketing: 2nd …Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…Using the 7Ps as a generic marketing mix (1995)Using the 7Ps as a generic ma…NEW MARKETING LITANY: FOUR PS PASSE: C-WORDS TAKE OVER (1990)NEW MARKETING LITANY: FOUR PS…Multidimensional Analysis of Consumer Behaviour on the European Digital Market (2020)Multidimensional Analysis of …Principles of Marketing (1972)Breaking Free from Product Marketing (1977)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)The 4S Web-Marketing Mix model (2002)Re-Thinking and Re-Tooling the Social Marketing Mix (2011)The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry (2015)Prospect Theory: An Analysis of Decision under Risk (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Investigating the service brand: A customer value perspective (2008)Perceived value: a critical examination of definitions, concepts and measures for the service industry (2011)Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction (2015)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour (2006)Determinants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia (2011)Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION (2010)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Econometric Analysis of Cross Section and Panel Data (2001)Successful customer value management: Key lessons and emerging trends (2012)Social Media and Value Creation: The Role of Interaction Satisfaction and Interaction Immersion (2016)The customer engagement ecosystem (2016)Developing Buyer-Seller Relationships (1987)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Whence Consumer Loyalty? (1999)Relational benefits and customer satisfaction in retail banking (2007)E-Marketing-A literature Review from a Small Businesses perspective (2010)The COVID-19 Pandemic and the Antecedants for the Impulse Buying Behavior of US Citizens (2020)Firm resources and sustained competitive advantage (2004)An empirical study of transformational leadership, team performance and service quality in retail banks (2011)Customer reactions to service failure and recovery in the banking industry: the influence of switching costs (2013)An Indian customer surrounding 7P׳s of service marketing (2014)Marketing Decision Making: A Model Building Approach (1971)Competing on analytics: the new science of winning (2007)Competing on Analytics: The New Science of Winning (2007)MARKETING MIX THEORETICAL ASPECTS (2016)Selection of a distribution channel using the integrated FUCOM-MARCOS model (2020)Influence of Marketing Strategies on the Performance of SMEs: Evidence from Abuja SMEs (2021)Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction (1998)The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)Marketing mix, customer value, and customer loyalty in social commerce (2017)Role of social media in retail network operations and marketing to enhance customer satisfaction (2017)
this work references cited by second hop

References

  • 1996Determinants of customer satisfaction in retail banking861 cited
  • 2002Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking644 cited
  • 2004A model of customer loyalty in the retail banking market567 cited
  • 2001The Role of Price Perceptions in an Integrated Model of Behavioral Intentions535 cited
  • 2006Does relationship marketing improve customer relationship satisfaction and loyalty?325 cited
  • 1995Using the 7Ps as a generic marketing mix259 cited
  • 1990NEW MARKETING LITANY: FOUR PS PASSE: C-WORDS TAKE OVER216 cited
  • 2012Marketing Mix of 4P’S for Competitive Advantage187 cited
  • 2009Customer Lifetime Value: Empirical Generalizations and Some Conceptual Questions179 cited
  • 2010Customer switching behaviour in the Chinese retail banking industry155 cited
  • 2009Assessing the outcomes of Generation‐Y customers' loyalty101 cited
  • 2005Price, brand cues, and banking customer value74 cited
  • 1999Principles of Marketing: 2nd European Edition69 cited
  • 2012Services Marketing Management63 cited
  • 2006Principles of Marketing, 11th Ed54 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2007Switching banks: Old bank gone but not forgotten46 cited
  • Cited by

    • 2020Multidimensional Analysis of Consumer Behaviour on the European Digital Market10 cited