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The Role of SERVICESCAPE in Fostering Customer Satisfaction and Positive Emotion Among Shopping Mall Patrons
13 references·0 citing·43 second hop
The Role of SERVICESCAPE in Fostering Customer Satisfaction and Positive Emotion Among Shopping Mall Patrons (2020)The Role of SERVICESCAPE in Fostering Cus…The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity (2016)The effect of physical enviro…Role of Airport Physical Environments in the Satisfaction Generation Process: Mediating the Impact of Traveller Emotion (2015)Role of Airport Physical Envi…Hotel cleanliness: will guests pay for enhanced disinfection? (2015)Hotel cleanliness: will guest…The Role of Universities in Developing Small and Medium Enterprises (SMEs): Future Challenges for Bahrain (2014)The Role of Universities in D…Research methods for business : a skill-building approach 6th ed. (2013)Research methods for business…Building Consumer Loyalty through Servicescape in Shopping Malls (2013)Building Consumer Loyalty thr…The effect of the servicescape on customers’ behavioral intentions in an international airport service environment (2012)The effect of the servicescap…The impact of the servicescape on the desire to stay in convention and exhibition centers: The case of Macao (2011)The impact of the servicescap…Does the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay (2011)Does the look matter? The imp…The Effect of Servicescape Cleanliness on Customer Reactions (2010)The Effect of Servicescape Cl…Uncovering Dimensionality in the Servicescape: Towards Legibility (2006)Uncovering Dimensionality in …Research methods for business: A skill building approach (1993)Research methods for business…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…Risk and Culture: An Essay on the Selection of Technological and Environmental Dangers. (1983)News That Matters: Television and American Opinion, Updated Edition (1987)Effects of COVID-19 on hotel marketing and management: a perspective article (2020)Implementing ‘cleanliness is half of faith’ in re-designing tourists, experiences and salvaging the hotel industry in Malaysia during COVID-19 pandemic (2020)Updates in service standards in hotels: how COVID-19 changed operations (2021)Emotion And Adaptation (1991)The Behavioral Consequences of Service Quality (1996)Perceived Behavioral Control, Self‐Efficacy, Locus of Control, and the Theory of Planned Behavior 1 (2002)The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport (2015)Measuring airport service quality: A multidimensional approach (2016)The role of airport service quality in airport and destination choice (2018)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)On the Evaluation of Structural Equation Models (1988)Importance–performance analysis in tourism: A framework for researchers (2014)Influence of environmental stimuli on hotel customer emotional loyalty response: Testing the moderating effect of the big five personality factors (2014)The effect of atmosphere on customer engagement in upscale hotels: An application of S-O-R paradigm (2018)The Handbook of Social Psychology (1969)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Whence Consumer Loyalty? (1999)Prevention of Problem Gambling: A Comprehensive Review of the Evidence and Identified Best Practices (2012)The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customers’ cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type (2008)Empirical study of destination loyalty and its antecedent: the perspective of place attachment (2011)A circumplex model of affect. (1980)The relationship between personality, customer participation, customer value and customer satisfaction in tourism service (2019)Place attachment to pseudo establishments: An application of the stimulus-organism-response paradigm to themed hotels (2020)The Effects of ESG Management on Business Performance: The Case of Incheon International Airport (2023)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement (2017)DMO online platforms: Image and intention to visit (2017)Using partial least squares structural equation modeling in hospitality and tourism (2018)A Systems Approach to Conduct an Effective Literature Review in Support of Information Systems Research (2006)Consensus measurement in Delphi studies (2012)Predicting green product consumption using theory of planned behavior and reasoned action (2015)People's Awareness on Halal Foods and Products: Potential Issues for Policy-makers (2014)Factors affecting the adoption of e-learning systems in Qatar and USA: Extending the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) (2017)Sample Size for Survey Research: Review and Recommendations (2020)Why we buy what we buy: A theory of consumption values (1991)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)
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References

  • 1993Research methods for business: A skill building approach17,000 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2013Research methods for business : a skill-building approach 6th ed.2,447 cited
  • 2016The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity221 cited
  • 2011Does the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay206 cited
  • 2011The impact of the servicescape on the desire to stay in convention and exhibition centers: The case of Macao175 cited
  • 2015Role of Airport Physical Environments in the Satisfaction Generation Process: Mediating the Impact of Traveller Emotion115 cited
  • 2015Hotel cleanliness: will guests pay for enhanced disinfection?107 cited
  • 2006Uncovering Dimensionality in the Servicescape: Towards Legibility105 cited
  • 2012The effect of the servicescape on customers’ behavioral intentions in an international airport service environment104 cited
  • 2010The Effect of Servicescape Cleanliness on Customer Reactions91 cited
  • 2014The Role of Universities in Developing Small and Medium Enterprises (SMEs): Future Challenges for Bahrain21 cited
  • 2013Building Consumer Loyalty through Servicescape in Shopping Malls20 cited

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