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An investigation of online food aggregator (OFA) service: Do online and offline service quality distinct?
16 references·1 citing·39 second hopsampled
An investigation of online food aggregator (OFA) service: Do online and offline service quality distinct? (2020)An investigation of online food aggregato…The sharing economy and digital platforms: A review and research agenda (2018)The sharing economy and digit…A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors (2017)A triadic framework for colla…Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services (2016)Consumer experiences, attitud…You are what you can access: Sharing and collaborative consumption online (2013)You are what you can access: …Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market (2013)Supermarket self-checkout ser…Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Understanding customer satisf…The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)The relationships among servi…E-S-QUAL (2004)E-S-QUALService loyalty (2002)Service loyaltySome New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The Roles of Customer Perception of Innovativeness and Engagement on Loyalty through Value Co-creation Behaviors: The Case of Food-delivery Service (2022)The Roles of Customer Percept…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Possessions and the Extended Self (1988)Co-creation experiences: The next practice in value creation (2004)Extended Self in a Digital World: Table 1. (2013)The sharing economy: A pathway to sustainability or a nightmarish form of neoliberal capitalism? (2015)The sharing economy: Why people participate in collaborative consumption (2015)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Whence Consumer Loyalty? (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advances in Consumer Research (2025)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Coefficient Alpha and the Internal Structure of Tests (1951)Comfort your online customer: quality, trust and loyalty on the internet (2004)The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective (2005)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)An Updated and Streamlined Technology Readiness Index (2014)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,528 cited
  • 2004E-S-QUAL4,763 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,625 cited
  • 2013You are what you can access: Sharing and collaborative consumption online2,985 cited
  • 2002Service loyalty1,617 cited
  • 2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services1,462 cited
  • 2009Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China1,118 cited
  • 2016Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services956 cited
  • 2018The sharing economy and digital platforms: A review and research agenda

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725 cited
  • 2017A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors603 cited
  • 2013Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market541 cited
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    • 2022The Roles of Customer Perception of Innovativeness and Engagement on Loyalty through Value Co-creation Behaviors: The Case of Food-delivery Service5 cited